Customer Service Administrator

1 week ago

Trowbridge, United Kingdom Summit Chairs Limited Full time

Summit Chairs Ltd are looking for a bright and enthusiastic new member for the Sales Office. The Customer Service Administrator role is based in our Trowbridge office and is a full time permanent position.

**Responsibilities and Duties**
- Supporting the sales office with day to day functions of selling our products.
- You will deliver excellent customer care and administration whilst liaising with other departments to analyse and resolve customer queries.
- Accurately process orders and deal with all aspects of account changes and related customer care.
- Maintain excellent knowledge of our portfolio of products and services to understand customer requirements.
- Resolving issues and troubleshooting sales orders and enquiries.
- Delivering information about a company’s offerings for both the Wholesale and Retail part of Summit Chairs and Summit at Home.
- Handling customer complaints. Identify opportunities to turn dissatisfies customers into happy customers.
- Upholding our Customer Service Standards & measuring service levels through our Key Performance Indicators (KPIs)
- Using our business platforms and systems for data entry.
- Report regularly to management on all activities relating to the role and daily performance.
- Be innovative and forthcoming with ideas in order to improve service to customers.
- To work as part of a team in maintaining our customer service KPI’s.
- 1-2 years customer service experience, although not essential as training is provided.
- Accurate with good attention to detail.
- Good telephone manner, with a friendly outgoing approach to customer care.
- A ‘can do’ attitude to problem solving.
- A friendly, outgoing and positive attitude with a passion for Customer Care, balancing customer needs/expectations with business KPI’s.
- Excellent time management skills.
- Team player with the ability to always portray a positive attitude.
- IT Literate
- MS Office, Excel, Outlook.

**In return we offer**
- Great working hours 9-5pm Monday to Friday (37.5 hours a week)
- No evenings or weekend working.
- The opportunity to join an established and growing team and to develop your career with us.
- Free Parking onsite so no parking costs.
- Discounts on all of our products.

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

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