Customer Sales Assistant

4 days ago

South Wimbledon, United Kingdom Enviro Flame Full time

**Job Title**: Customer Sales Assistant

**Location**: In person - South Wimbledon, South West London

**Working Hours**: Monday to Friday, 9:00 AM - 5:00 PM

**Salary**: £25,000.00-£28,000.00 per year (Based on experience)

**Job Type**: Full-Time

**Expected Start date**: ASAP

**Company Overview**

Enviro Flame is a dynamic and innovative fireplace company based in the vibrant community of Wimbledon, South West London. We are currently seeking a Telesales Representative to join our dedicated team. If you have excellent communication skills, a natural flair for sales, and a professional telephone manner, we want to hear from you.

As a Customer Sales Assistant at Enviro Flame, you will play a vital role in our sales and customer service efforts. You will be responsible for managing incoming calls and inquiries, booking appointments, and providing essential technical information to our clients. This role does not involve cold calling but requires proactive communication and engagement with our clients.

**Key Responsibilities**
- Handle incoming calls and inquiries from clients, addressing their questions and concerns professionally
- Present and promote products/services over the phone in a professional and engaging way.
- Provide detailed technical information to clients and assist them in making informed decisions
- Book appointments with clients for our services, ensuring efficient scheduling and coordination
- Collaborate closely with our team of engineers to coordinate service visits and ensure smooth communication
- Maintain accurate records of client interactions and appointments using our CRM, calendar and accounting system
- Meet and exceed individual and team sales targets and customer satisfaction goals
- Assist with general office duties as needed, including data entry, filing, and administrative tasks

**Skills & Qualifications**
- Excellent communication skills, both verbal and written are absolutely essential
- Minimum 2yrs experience in a Sales related role
- Resilient, positive, and self-motivated with a team-oriented mindset
- Proven ability to engage and build rapport with clients over the phone
- A natural flair for sales and the ability to promote our services effectively
- Strong organisational skills and attention to detail
- Proficiency in Microsoft Office, including Xero Accounting (or similar)
- Willingness to learn and adapt to new technologies and technical information
- Previous experience in telesales or customer service

**Benefits**
- Competitive salary (dependent on experience)
- Statutory holiday (increasing with every full year worked)
- Supportive and collaborative team environment
- Opportunities for career growth within the company
- Free on-site parking

**Application Deadline: End September**

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Employee discount
- Free parking
- On-site parking

Ability to commute/relocate:

- South Wimbledon SW19: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Sales/Customer service: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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