Quality Assurance Support Officer

4 days ago

Bracknell, United Kingdom Allegis Group Full time

An exciting opportunity to join us as The Quality Assurance Support Officer, this role provides the highest level of customer service to internal and external customers as well as corporate and field office employees. The QA Support Officer is responsiblefor updating key process documents and providing training to internal partners to ensure operational compliance to policies, understanding of policies and to ensure a high level of data accuracy is maintained in our internal systems.

Acting as a partner to Sales, provide on demand training to support with the accurate and timely processing of new starter, update, extension and termination SIFs. To support Sales on their understanding of internal policies and processes relating to Field,including but not limited to onboarding, contractor management and offboarding.

**Core Responsibilities**
- Operationalise policies set by the Legal / Risk Teams and business clients
- Create and deliver training to the wider team and Sales partners, ensuring a smooth learning journey and accurate completion of data within internal tools
- Understand, track and partner with internal stakeholders on new deal pipeline, attending the Sales project scoping calls where required
- Review and approve SIFs to initiate onboarding processes
- Track and identify training needs and create and deliver training where required
- Update and maintain all onboarding databases through liaising with relevant functions across the business (inc reviewing any new client manuals, ensuring that addendums are tested and uploaded to Portal etc)
- As required support the Field in conducting audits in line with internal policies and procedures
- Support with the processing of client audits as and when requested, tracking any remedials required through to completion
- Conduct peer to peer internal audits as required
- Act as point of contact and SME for internal stakeholders including Sales, Field Support Group and the Commercial Team
- Participation in projects as required
- Production of adhoc reporting for management as required
- Any other reasonable duties as required by the business from time to time

**Skills/Behaviours**
- 1 + years experience of internal compliance policies
- Advanced knowledge in relation to onboarding, screening processes and internal policies and processes
- Knowledge of industry relevant legislations (e.g. IR35, AWR, The Conduct of Employment Agencies and Employment Businesses Regulations 2003 and Data Protection Act) would be desirable but not essential
- Relationship management experience with customer focus
- Strong customer service skills
- Excellent oral and written communication skills
- Confident when presenting information and articulating detail
- Confident when training partners across the business
- Confidence to analyse issues and present solutions
- Able to work under pressure
- Strong team player, able to work closely with individuals at all levels within the business
- Ability to initiate action in order to accomplish goals or develop self without explicit instructions
- Ability to maintain professional relationships with internal and external customers

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