Account Coordinator

3 days ago

Birmingham, United Kingdom BCA Full time

**Account Coordinator (office based)**

Mon-Fri 09:00-17:30 (Occasional weekend work available as overtime)

Salary £25,000

Location: 6280 Bishops Court, Birmingham Business Court

Contract type: Full time/Permanent

Hours: 40 per week

**BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar. We’re growing hugely and are on a key digital transformation journey. Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.**

**The Job: Account Co-ordinator**
Reporting to, and in direct support of the Team Leader and indirectly in support of the Customer Service Centre Manager. This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team

To be an ambassador of BCA, delivering a superb service at all times. Ensuring internal and external customer expectations are met through clear communication to the business via relevant method enabling BCA to achieve contracted KPI’s/SLA’s.

**Responsibilities**

Duties will include but not be limited to:

- Answering customer/ client queries and processing bookings.
- Advising of estimated delivery dates/chasing late deliveries.
- Dealing with ad hoc queries, amendments and customer complaints.
- Monitor and progress vehicles through various internal departments.
- To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
- Liaising with and maintaining a professional point of contact with the Client.
- Be a service advocate and maintain a positive and professional nature at all times.

**Person Requirements**
- Strong administration and interpersonal skills.
- Out-going personality.
- Must be proficient in Microsoft Word and Excel.
- Excellent communication skills, both verbally and written.
- Ability to meet specific deadlines & prioritise effectively.
- Accuracy and attention to detail with high organisation.
- Team player but also able to work on own initiative.
- Background in a Customer Service environment and the automotive industry ideal.
- Ability to innovate processes to improve efficiency.

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