Administration Assistant

**ADMINISTRATION ASSISTANT : WETHERBY OFFICE**

We are currently recruiting for a Full time Administration Assistant for our Wetherby Office.

Undertaking reception duties, you will be meeting and greeting clients ensuring they all receive a warm welcome and leave with the best impression of the company. This is a great opportunity to gain valuable exposure across our business and to spot opportunities to improve ways of working in order to provide our clients with the outstanding service they expect from us.

**Role responsibilities**:

- Meeting and greeting clients
- New business development, assisting with the implementation of Private Client projects to the wider business.
- General administrative tasks, digital filing, photocopying, scanning, and updating the case management system.
- Managing a variety of queries from drop in clients.
- Typing letters and other legal documents
- Opening and closing files
- Providing remote support for the Private Client team and their clients.
- Providing support to other Fee Earners when necessary.

**Essential competencies and skills**:

- Excellent client care skills;
- Flexible, committed and with an ability to prioritise and organise work effectively;
- Professional, punctual, confident and self-motivated;
- Exceptional communication skills both oral and written;
- Ability to use initiative;
- Ability to work under pressure;
- A positive and proactive attitude;
- An ability to operate autonomously and/or with minimum supervision;
- Drive and enthusiasm;
- A willingness to learn;
- Strong attention to detail with a methodical and logical approach;
- Common sense;
- IT literate - we operate a paper-lite system as part of our target to reduce our impact on the environment ;
- Knowledge of case management systems

Preferably you will have at least one year legal administration and reception experience or equivalent in a professional services industry. It is essential that you have customer service and client handling experience.

**About Jordans Solicitors**

We are a forward-thinking firm of Solicitors committed to a diverse working environment and a longstanding flexible approach to home / office working. We opened over 70 years ago and serve both the business community and private individuals across a broad range of specialisms.

We hold the Lexcel Quality Mark and our employees are members of quality schemes in their specialist area such as the Association of Personal Injury Lawyers and the Association of Child Abuse Lawyers. We are proud to be a living wage employer.

We are a firm with a clear set of core values which run throughout our business that will ensure you are able to **CREATE** - your own opportunities and develop your career;
**C**ommunity - we encourage engagement whenever we can with local and wider communities through volunteering programmes, networking and social awareness initiatives;
**R**espect - we ensure we respect all values, faiths and opinions of our staff and client alike;
**E**volve - an opportunity to achieve your career aspirations;
**A**pproachable - we are real people who offer real solutions to legal problems;
**T**eamwork - working closely with your colleagues in a supportive environment;
**E**ndeavour - we always work hard to exceed our clients’ expectations.

**What we will offer you**:

- Generous holidays 26 days rising to 31 days plus statutory bank holidays, pro-rata hours
- Discretionary bonus scheme
- Employee healthcare plan - dentist, optician etc, contributory
- Contractual sick pay entitlement
- Star fund
- Group Life assurance scheme
- Pension scheme

**Salary**: Minimum and Living Wage for age.

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person