IT Service Desk Technician

2 weeks ago

Redditch, United Kingdom Spring Technology Full time

IT Service Desk Technician / 1st Line Support - onsite in Redditch £19,000 - £21,000 DOE plus bonus, 25 days annual leave and pension
The IT Service Desk Technician provides first-line support to the users for the IT infrastructure. Working with members of the IT team, on a day-to-day basis, requesting support from the more senior IT Technicians and reporting to the IT Service Desk Team Leader.
Key Accountabilities for IT Service Desk Technician / 1st Line Support
*Providing first-line technical support to users through the IT service desk, on the phone, on TEAMS and on a face-to-face basis,
*Monitoring the IT systems; prioritising and addressing any problems that may occur,
*Escalating any second line and above support to the appropriate team member,
*Ensuring all support tasks are logged and documented accurately,
*At all times being aware of data protection adhering to data security requirements,
*Occasion travel to and working from other offices,
*Performing standard daily tasks i.e., Backup checks,
*Any other ad-hoc tasks assigned by a senior member of the team.
Skills and Experience IT Service Desk Technician / 1st Line Support
- Attention to detail,
- Documentation skill i.e. creating a user guide
- Strong problem-solving skills,
- Capable working alone and as part of a team,
- Able to prioritise and work to a deadline,
- Familiarity with the Data Protection Act (1998), the General Data Protection Regulation (2016) and the principles defined therein.
Technical Knowledge and Professional Qualifications IT Service Desk Technician / 1st Line Support
Essential
The company employs a variety of technologies in its IT infrastructure, experience with the following is essential:

- Microsoft software: o Windows 10, Microsoft Office 2013 suite, Office 365
- Communication systems (e.g. Exchange, Office 365, TEAMS),
- Working with a Service Desk.
Hardware: The setup of workstation equipment such as computers, telephones, network cabling, etc.
- Diagnosing faults with hardware (e.g. Laptop, Desktop and Printer),
- Replacing and upgrading components.
Fundamental concepts: TCP/IP, VPN, DNS, DHCP, HTTP & HTTPS.
Desirable IT Service Desk Technician / 1st Line Support
In addition to the essential proficiencies listed above, some experience or familiarity with the following would be desirable:

- Windows Server
- Microsoft Active Directory,
- Working knowledge of data storage and databases,
- Centralised telephony systems (e.g. Avaya),
- Basic understanding of Switches, Routers and Firewalls,
- Basic understanding ISO27001 accreditation.
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

  • Service Desk Co-ordinator

    4 days ago

    Redditch, United Kingdom Arden Personnel Full time

    **Redditch ** Permanent **Full Time ** Salary £22,300 An excellent opportunity for a Service Desk Coordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for an experienced Coordinator to join their busy and fast-paced team on a...

  • Building Management Systems Technician

    1 day ago

    Redditch, United Kingdom Arcus FM Limited. Full time

    Why Join UsAre you an experienced BMS (Building Management System) Desk Technician that’s looking for a new and exciting challenge?If so, we may have a role which is suited to you!Arcus are recruiting a BMS Technician who will be responsible for investigating BMS issues utilizing the Trend 963 portal/Vision, KMC and RDM, create daily/weekly reports –...

  • IT Support Technician

    4 days ago

    Redditch, United Kingdom Lear Full time

    Lear Corporation is a global leader in automotive seating and electrical systems, headquartered in Southfield, Michigan, USA. With 261 locations across 39 countries and annual revenues exceeding $20.47 billion, we serve all major automotive manufacturers. Our success is driven by over 156,000 skilled and dedicated employees committed to innovation and...

  • Building Management Systems Technician

    2 weeks ago

    Redditch, Worcestershire, United Kingdom Arcus FM Full time £30,000 - £45,905 per year

    Why Join UsAre you an experienced BMS (Building Management System) Desk Technician that's looking for a new and exciting challenge?If so, we may have a role which is suited to youArcus are recruiting a BMS Technician who will be responsible for investigating BMS issues utilizing the Trend 963 portal/Vision, KMC and RDM, create daily/weekly reports -...

  • Building Management Systems Technician

    6 days ago

    Redditch, Worcestershire, United Kingdom Arcus FM Full time

    Why Join UsAre you an experienced BMS (Building Management System) Desk Technician that's looking for a new and exciting challenge?If so, we may have a role which is suited to youArcus are recruiting a BMS Technician who will be responsible for investigating BMS issues utilizing the Trend 963 portal/Vision, KMC and RDM, create daily/weekly reports –...

  • Desktop Support Technician

    2 weeks ago

    Redditch, Worcestershire, United Kingdom Excis Compliance Full time

    WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Worcester, UK Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll...

  • Engine Maintenance Technician

    3 weeks ago

    Redditch, Worcestershire, United Kingdom MC Technical Recruitment Ltd Full time

    Field Service Technician – Gas Engines Up to £38,000 plus Van + Bonus + Benefits Worcester MC Technical Recruitment are currently working with a global leader in energy and power generation technologies to recruit a Field Service Technician / Engine Maintenance Technician to join their expanding UK service team. This is a field-based role covering sites...

  • Field Service Technician: Machinery

    2 weeks ago

    Redditch, United Kingdom Mane Contract Services Full time

    A well-established engineering company in the Redditch area is seeking a skilled technician to service workshop machinery across customer sites. You will be responsible for mechanical repairs, ensuring compliance with industry standards, and maintaining service records. Applicants must have hands-on mechanical engineering experience and a valid UK Driving...

  • Vehicle Technician

    1 week ago

    Redditch, United Kingdom Bristol Street Motors Full time

    **About us** Here at Bristol Street Motors Ford Redditch we have a fantastic opportunity for a Service & Maintenance Technician to join our business. If you are an experienced Technician looking for a new challenge, then this could be the role for you! Why not take a lookat what we can offer you? We are offering a competitive basic salary and an OTE of...

  • Customer Service Administrator

    1 week ago

    Redditch, United Kingdom Arden Personnel Full time

    **Customer Service Administrator** **Redditch - Permanent - Full Time - Salary £24000** An excellent opportunity for a Service Desk Coordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for an experienced Coordinator to join...