Quality Assurance Administrator

Overview:
**Contract: 12 months Fixed-term**

**Location: Hybrid / Quorum Business Park, Newcastle upon Tyne**

**This is a hybrid working role, so you’ll need to be able to work from our Head Office once a week**

**Hours per week: 37**

**Salary: £24,242.40**

**About the role**

We’re excited to be looking for a** Quality Assurance Administrator**to join our External Quality Assurance team.

**How you’ll make an impact**:

- Embedding NCFE values and behaviours through teamwork, problem solving, and continuous improvement
- Co-ordinating team activities including scheduling meetings, appointments, customer visits and co-ordinating training and events
- Maintaining accurate records (eg CRM, RAID logs etc), generating reports and completing QA checks on assessment records
- Supporting the team through monitoring team mailboxes and work allocation
- Developing and maintaining effective working relationships with customers and other teams across NCFE

**We’d love to hear from you if you offer the following**:

- Excellent communication skills, both verbal and written including excellent grammar and spelling
- Proven data entry skills
- Strong organisation and prioritisation skills and the ability to maintain a high standard of accuracy
- Ability to co-ordinate multiple tasks, events and diaries, so experience of working in a busy administrative role is essential

Feeling inspired? Read the full **Job Description**to find out more.

**What will we offer you in return?**

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Life at NCFE page which covers financial, physical and mental health support, time off and your development.
- Annual leave starting at 25 days and increasing up to 30 days with length of service
- 8 bank holidays and an additional 3 days off during the Christmas closure
- YOU celebration day to celebrate your birthday or another life event
- YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
- Learning and Wellbeing fund of up to £200 per year
- £400 towards any NCFE accredited qualifications per year
- Up to 20 Volunteering hours per year
- Flexible working culture with a hybrid working approach
- Early finish on a Friday at 4:30pm to start your weekend early
- Health cash plan through Westfield to claim towards health costs such as dental and optical
- Tech and Home scheme with savings at Currys and IKEA
- Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
- Pension of up to 9% employer contribution when you contribute 3%
- Death in service payment worth 4 x your salary

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE.

**Shape real change with an NCFE career**

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.

**How to apply**

**Closing Date: Friday 17 October 2025**

**Interview Date: Friday 24 October 2025**

**Equality, Diversity and Inclusion (EDI) statement**

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.