Quality Assurance Administrator

Overview:
**Contract: Permanent**

**Location**:
**Hybrid, Head office: Quorum Business Park, Newcastle upon Tyne**

**Hours per week: 37**

**Salary: £21,320 per annum**

**Shape real change with an NCFE career**

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. NCFE is a place where employees not only make a positive social impact - influencing the lives of thousands of learners - but where you will have the opportunity to influence the way we work and directly shape our future direction.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society. We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we’re working together as one organisation to make sure no learner is left behind.

**About the role**

**We're excited to be looking for a **Quality Assurance Administrator** to join our **Assessment Delivery **Team.**

The Assessment Delivery team ensures external assessments are delivered in line with our policies and reliable results are issued to our learners upholding high standards of compliance with regulatory requirements. The QA Administrator will support the team by providing timely and effective administrative support across a range of activities. This role supports in ensuring learners are not disadvantaged or inappropriately advantaged by external assessment processes and to maintain the integrity of those assessments.

**In this role you'll be responsible for**:

- Proactively contacting external customers and / or workers, to understand their needs, support their individual requirements and avoid potential issues
- Maintaining accurate records (e.g., CRM), generating reports and completing QA checks on assessment records
- Ensuring accurate, efficient delivery of QA processes to ensure delivery of exceptional customer service along with meeting internal and external timescales (processes specific to assessment requirements)
- Generating, proof-reading, and distributing important documentation in accordance with set instructions and SLAs
- Checking information provided by the customers to make sure it is complete and accurate

**We'd love to hear from you if you hold the following key skills and experience**:

- Experience of working in a busy administrative role is essential as you will be co-ordinating multiple tasks, events and diaries
- Excellent communication skills, both verbal and written including excellent grammar and spelling
- Able to demonstrate excellent Word Processing and data entry skills
- Strong organising skills, with the ability to prioritise and maintain a high standard of accuracy, while working in a busy environment

Read the full **Job Description**.

**This role requires hybrid working therefore you will need to be within travel distance of Head Office to ensure you can work from the office 1** day per** week.**

**What will we offer you in return?**

One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.

You will also have access to a fantastic range of employee benefits and support for your personal and professional development. Benefits include:

- Company Pension, employer’s contribution up to 9% when you contribute 3%
- Life Assurance (4 x basic salary)
- £200 personal development allowance per year
- £400 towards any NCFE accredited qualifications per year
- Two hours a month to spend on personal development
- Free learning resources on our in-house 'Learning to Grow' platform

We also support your health and wellbeing by giving all colleagues access to:

- A minimum of 25 days holiday per year, plus 8 bank holidays
- An additional 3 days off during the Christmas closure
- A flexible and hybrid approach to working to support a work-life balance
- Westfield Health Cash Plan worth up to the value of £635
- Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
- Doctor Line - same day appointments

**Want to know more about NCFE?**

**Equality, Diversity and Inclusion (EDI) statement**

Creating a fairer and more inclusive society is at the core of who we are at NCFE. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be he