Quality Assurance Officer

**Details**:
**Reference number**:

- 388707

**Salary**:

- £29,525
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Executive Officer

**Contract type**:

- Permanent

**Business area**:

- DVSA - Enforcement

**Type of role**:

- Administration / Corporate Support
Operational Delivery
Quality

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Bristol, Chadderton, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea

About the job

**Job summary**:
Do you thrive in collaborative environments, working with a range of diverse business areas?

Would you embrace the opportunity to be part of a scheme which is at the forefront of DVSA’s vision and plans?

If so, we have an exciting opportunity available and would love to hear from you

**Job description**:
Within the role of Quality Assurance Officer, you will be responsible for promoting and driving continuous improvement. Your focus will be on enhancing the effectiveness of systems, procedures, and processes while keeping the customer experience at the forefront. This will include considering the customer when conducting sample reviews, enabling you to accurately identify issues and improvements, and help create value across the service.

**Your key responsibilities will include, but are not limited to**:

- Maintaining the schedule of audits according to risk.
- Recording data accurately using the Microsoft Dynamics CRM database, ensuring records are up to date.
- Delivering a high standard of customer service, answering enquiries from internal and external customers and stakeholders.

**Person specification**:
**About you**

You will have experience of conducting or managing quality assurance audit reports, and will be comfortable working with Microsoft platforms, specifically Word and Excel.

You will be an articulate communicator, both verbally and in writing, with the ability to tailor your communication style to suit your audience. You will be confident when providing constructive feedback and clear direction, and you will enjoy working closely with internal and external stakeholders, building positive working relationships.

You will either already hold an ISO Internal Quality Management System Auditor qualification, or will be willing to work towards this once in the role.

**Additional Information**

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy

**_ To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our _**_Careers website_**_._**

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £29,525, Driver and Vehicle Standards Agency contributes £8,553 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- An environment with flexible working options where we encourage a great work-life balance
- Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
- Latest IT and Tech devices
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
- Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
- Wide range of discounts schemes on high street names
- Employee assistance programme for health and wellbeing
- Cycle to work scheme and Gym membership offers
- For more information visit our careers page

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

**How to Apply**

Within your **CV and Personal Statement**(maximum 750 words) please provide detailed evidence of your experience of the following:

- Experience of handling data, using digital platforms or I.T development.
- Dealing with, conducting or quality assuring audit reports.
- Excellent communication skills, including constructively giving feed