Complex Case Lead

The post holder will be an experienced clinician who will provide management in dealing with frequent callers identified as having complex needs and/or are placing the highest level of demand on the Trust.

The post holder will oversee all processes involved in dealing with those frequent callers who have complex needs that may require a patient specific protocol (PSP) and deal with internal and external partners to ascertain these callers are dealt with professionally, effectively, and appropriately.

The post holder will provide quality driven delivery and will support modernisation and development of the Service. Policy and Procedures reviews are part of the role as is the ownership of managing the callers and delegation of duties where appropriate.

The post holder will generate partnership working with internal and external stakeholders and provide a robust communication framework for the role.

The post holder will deliver, alongside the Frequent Caller Lead, under guidance of the Policy for the Management of Patients with Defined Individual Needs and be responsible for identifying, managing, and reporting on frequent callers with complex needs.

The post holder will be regarded as the clinical lead specialist on frequent callers with complex needs and considered as a source of expertise.

National involvement on development of Ambulance Quality Indicator and other (national) discussion around frequent callers is expected. Achievement of Quality Indicator targets is expected.

An exciting opportunity has arisen to join the Frequent Caller Team within the Emergency Clinical Advice & Triage Centre (ECAT) in the Emergency Operations Centres (EOC) located in Bedford, Chelmsford, or Norwich.

You will be part of a team that leads in delivering high standards in patient care and excellent support to staff. We are looking for a leader who is respected by their peers, has personal drive and enthusiasm, and is especially passionate about making positive change. The post holder will be an experienced clinician who will provide management in dealing with frequent callers. The post holder will oversee all processes involved in dealing with frequent callers and deal with internal and external partners to ascertain these callers are dealt with professionally, effectively, and appropriately.

The post holder will provide Quality driven delivery and will support modernisation and development of the frequent caller service. Policy and Procedures reviews are part of the role as is the ownership of managing the callers and delegation of duties where appropriate. The post holder will generate partnership working across different levels and agencies within EEAST area and provide a robust communication framework for the role.

n exciting opportunity has arisen to join the Frequent Caller Team within the Emergency Clinical Advice & Triage Centre (ECAT) in the Emergency Operations Centres (EOC) located in Bedford, Chelmsford, or Norwich.

You will be part of a team that leads in delivering high standards in patient care and excellent support to staff. We are looking for a leader who is respected by their peers, has personal drive and enthusiasm, and is especially passionate about making positive change. The post holder will be an experienced clinician who will provide management in dealing with frequent callers. The post holder will oversee all processes involved in dealing with frequent callers and deal with internal and external partners to ascertain these callers are dealt with professionally, effectively, and appropriately. The post holder will also be responsible for the management of EEAST’s Frequent Caller Team.

The post holder will provide Quality driven delivery and will support modernisation and development of the frequent caller service. Policy and Procedures reviews are part of the role as is the ownership of managing the callers and delegation of duties where appropriate. The post holder will generate partnership working across different levels and agencies within EEAST area and provide a robust communication framework for the role.

n exciting opportunity has arisen to join the Frequent Caller Team within the Emergency Clinical Advice & Triage Centre (ECAT) in the Emergency Operations Centres (EOC) located in Bedford, Chelmsford, or Norwich.

You will be part of a team that leads in delivering high standards in patient care and excellent support to staff. We are looking for a leader who is respected by their peers, has personal drive and enthusiasm, and is especially passionate about making positive change. The post holder will be an experienced clinician who will provide management in dealing with frequent callers. The post holder will oversee all processes involved in dealing with frequent callers and deal with internal and external partners to ascertain these callers are dealt with professionally, effectively, and appropriately.

The post holder will provide Quality driven delivery and will support modern