Clinical Business Management Assistant

**About you**:
Do you have experience of relationship management / business development?

Are you passionate about working with clients to ensure their needs are met?
- NB No clinical knowledge or experience is required but may be advantageous._

**About us**:
Somek & Associates is part of the Frenkel Topping Group.

We are based in Chesham, Bucks and offer hybrid working after six month's service

We are a brand leader in providing Expert Witnesses for clinical negligence and personal injury claims.

**JOB DESCRIPTION**

Our Clinical Business Management Assistants are our specialist team who use their strong analytical and customer service skills, together with their expert knowledge of clinical business management, to deliver an exceptional customer service experience for our clients. Clinical Business Management, in this sense, means understanding the Expert evidence needs of our clients and what we can deliver to meet those needs.

Clinical Business Management Assistants work closely with our Associates (Expert Witnesses), and set in place a plan, at the outset of each case, to comprehensively address the requirements of each clients enquiry.

The day-to-day work of a Clinical Business Management Assistant involves:

- Identifying and analysing salient information from our client enquiries, including the type of evidence requested, the medico-legal profession and the corresponding medico-legal specialism,
- Liaising with our Associates to identify appropriate Experts who also have the required availability to undertake the request,
- Forming agreements and delivery plans with our clients to provide the Expert evidence they require, and overall,
- Delivering an exceptional customer service experience.

**Hours**:

- Full-time / permanent (Monday to Friday).
- 9am to 5.30pm.

**Location**:

- Chesham, Buckinghamshire.

**PRIMARY RESPONSIBILITIES**

As a Clinical Business Management Assistant, your primary responsibilities will include:

- Communicating with clients (mainly solicitors) in respect of new enquiries, the identification of appropriate Experts and matching their clinical areas of work to the enquiry, relaying Expert availability and the preparation of fee estimates in order to secure instructions.
- Communicating with Experts to ensure we obtain their timeframes for reporting on new cases in a timely way.
- Creating and maintaining effective working relationships with clients. On occasion this may involve the use of assertive negotiation skills, in order to ensure that S&A can balance meeting the clients need for a report to achieve a specified deadline (where it is reasonable to do so) without the Experts workload becoming unmanageable.
- Creating and maintaining effective working relationships with Experts, which may involve following up responses and negotiation as to Experts time allocation and preferred travel methods/reasonable travel costs.
- Documenting all case communications in accordance with Company policy.

**Why work with us?**

Located just outside of London in Chesham, beside the Chiltern Hills Area of Outstanding Natural Beauty, were a well-established small-to-medium sized company with a family feel. If you work with us, youll be joining a warm and welcoming team, who know each other on a first-name basis.

We offer a great range of employee benefits, which includes:

- 31 days holiday a year increasing to 36 days after five year's service
- Individualised training opportunities to support career development
- Free and confidential Employee Assistance Programme providing support for physical and mental wellbeing for employees and family
- Hybrid working scheme after six months of service
- Private Healthcare Insurance after one year of service
- Increased pension contributions on increasing length of service.
- Staff events, fresh fruit every week and monthly lunch
- Free tea and coffee and free onsite parking
- Charity fundraising events
- Electric vehicle charging point

**OUR CORE VALUES**

1.**Respect** Creating a supportive, kind, and inclusive environment.

2.**Quality** Delivering consistently high standards.

3.**Reputation** Cultivating lasting relationships with clients and Associates.

4.**Teamwork** and **Communication** Recognising unique contribution and rewarding success

5.**Growth** Maximising the potential of our team members to be the leading Expert Witness provider