Night Receptionist

3 days ago

Wokingham, United Kingdom Active Hospitality Full time

**Night Receptionist**

We have an opportunity to join the Easthampstead Park team as Night Receptionist. You will ensure that all guests receive a warm welcome to the hotel and that any needs are anticipated and actioned. The role will include working in various areas of the hotels, including Food & Beverage and Housekeeping.

**Responsibilities**
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park.
- Ensure good communication with all departments throughout the hotels.
- Ensure that all regular and VIP guests are known and cared for accordingly.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate.
- To be fully versed with all fire evacuation procedures and operating the fire panel.
- To have an excellent knowledge of all reception procedures.
- To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate.
- To assist other departments according to night business needs.
- To carry out some general cleaning in public areas so that the hotel is ready for guests every morning.
- Experience with Opera is preferred
- Excellent hospitality / hotel background
- Experience of bar and reception areas of a 4 star hotel
- Proactive approach - wanting to help colleagues
- Attention to detail
- Computer literate
- Ability to work efficiently and competently under pressure
- Excellent time management and organisational skills
- Minimum of 18 years old (in order to serve alcohol)

**Benefits**:

- Discounted or free food
- Gym membership
- On-site parking

Schedule:

- Night shift

Work Location: One location

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