Hotel Reservations Agent

2 weeks ago


London, United Kingdom The Westbridge Hotel Full time

An amazing opportunity has arisen at The Westbridge Hotel, a luxury 80 bedroom independent hotel in Stratford East London for a Hotel Reservations Agent.

As Hotel Reservation Agent you need to ensure that all guests bookings are registered according to the hotel’s standards. Reservation Agents assist and communicate with all departments ensuring a smooth stay for guests and would need to be able to deal with all reservation queries, adhering to correct selling procedures and rates in order to maximise yields. They must also ensure they are aware of all promotions and facilities available in the hotel and that these are sold at every opportunity.

A positive and happy disposition

Excellent communication skills both in person and on the phone

Ability to deliver excellent customer service at all times

Excellent organisational skills

Ability to multi-task

Work as part of a team

Previous use of Opera PMS is essential.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

Schedule:

- 8 hour shift

Reference ID: Res0001


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