Casual Team Member

7 days ago

Leeds, United Kingdom IconInc Full time

A bit about usvibrant, lively, forward thinking, quality, high standards

**The Role**

IconInc is a luxury student accommodation provider with presence in Leeds, Liverpool and Lincoln. We have an exciting opportunity for a Team Member to join **Glassworks in Leeds**. This casual position is well suited to an individual that is looking to advance their career in customer service, customer engagement and gain experience in lettings, sales, and 5-star customer service.

As a member of our front of house team you will be confident in welcoming students into our amazing Glassworks building and providing them with a 7 star experience within their all inclusive student apartments. Excellent customer service is needed ensuring that breakfast buffet’s are presented, events are executed with a bang and daily queries are resolved in a warm and professional manner.

**Core Responsibilities**:

- Dealing with tenant queries throughout their tenancy.
- Responsible for storing and issuing tenants post.
- Monitor the security of the building throughout shifts.
- Tenancy administration.
- Stock management, ensuring it is replenished and rotated.
- Managing the Grab & Go facilities including; the presentation and tidiness of breakfasts.
- Managing maintenance issues.
- Administrative tasks.
- Upselling bundles and add-ons to tenants.

**Requirements**:

- Excellent customer service and time management skills.
- Ability to work on own initiative.
- Excellent prioritising skills.
- Good IT Skills.
- Basic financial knowledge.
- Customer focused.
- Excellent attention to detail.
- Previous experience in a similar role such as customer service, guest relations or hotel experience is essential.
- Flexible and adaptable.

As this is a casual position you must be **fully flexible** with your availability as shifts need to meet the needs of the business.

**Job Type**: Zero hours contract

**Salary**: £9.50 per hour

**Benefits**:

- Company events
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

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