Desktop Support Engineer

**Desktop Support Engineer** Ireland **Salary**: €35,000 - €40,000 We have an exciting opportunity for a highly customer-focused and enthusiastic Desktop Support Engineer with a genuine interest in solving IT issues, to support our client Pfizer. We are looking for engineers to be based from either of the 3 sites in Irelandin Dublin, Newbridge or Cork. This is a permanent full-time role working Monday - Friday, 37.5-hours per week. There may also be a requirement to work as part of the on-call rota team to provide critical out-of - hours support when necessary. **Responsibilities include**: - Working on behalf of FDS on our client (Pfizer) sites as part of the Pfizer Digital Site Services Team - Support various pieces of infrastructure including network printers, network hardware and server hardware in a Hands & Eyes manner - Providing L2 Desktop Support Engineers to end users in office and pharmaceutical production environments - Work to resolve issues accurately and efficiently, within set targets and in a professional manner - Take ownership of tickets escalated from the service desk & other teams, handling them appropriately - Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly - Work well as part of a small, close-knit team - At times, work in an L1 role in a physical or virtual "kiosk" setting, providing first-hand service to users - Ensure that all activity is accurately documented and recorded in line with ITIL practices - Contribute to the creation and upkeep of Knowledge Base Articles - Adhere to all IT Asset Management procedures & policies - Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks - Be prepared to engage with ad-hoc tasks with a best effort and positive attitude - Work comfortably in comms areas and data centres, providing 'Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams - Provide occasional project assistance, including out-of-hours work and potential travel to other Pfizer sites **Essential skills / qualifications**: - Ready to learn and face new challenges - Excellent written and verbal communication skills - Ability to work independently and as part of a small team - Experience of working in a Desktop support role (3yrs+) - Tested software and hardware troubleshooting skills - Experience of supporting Windows 10 - Experience of supporting Microsoft Office suites including Office 365 - Experiencing working in a highly regulated/ITIL environment, with appropriate service/ticketing systems - Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge - Server Hardware support experiencing (racking and providing Hands & Eyes support) - Printer hardware knowledge - Full Driving Licence and have access to own vehicle **Desired skills/qualifications**: - ITIL certification - Experience supporting legacy Windows operating systems - Experience supporting PCs or Benchtops in a laboratory or production environment - Experiencing supporting Label Printers, & Mobile Handheld Computers - HP Service Center/Service Manager experience **Employee benefits**: - Flexible benefits including, medical insurance and eyecare vouchers - Company pension scheme - Income protection after 6 month’s service - 23 days’ holiday raising to max 25 - Option to purchase/sell additional holiday - Life insurance - Employee Assistance Programme This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.