International Passenger Survey Interviewer

**Details**:
**Reference number**:

- 409550

**Salary**:

- £17,924
- FTE £27,633: Actual salary £17,924 pro rata.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Other
- International Passenger Survey Interviewer

**Contract type**:

- Permanent

**Business area**:

- ONS - Surveys and Data Collection - Social Surveys Telephone and Ports Collection

**Type of role**:

- Social Survey Interviewer

**Working pattern**:

- Part-time

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Heathrow

**About the job**:
**Job summary**:
Do you want to work in a fast paced environment, and enjoy working with the public?

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

This International Passenger Survey Interviewer role will see you being part of a continuous survey that started in 1961 and is based at all major sea, air and international rail terminals within the United Kingdom.

The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.

As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.

Part of the wider Surveys Directorate, covering business and social surveys, Social Survey Operations (SSO) consists of Social Surveys Collection (SSC) and Social
Surveys Delivery (SSD). SSO have approximately 1,400 members of staff - 300 are located at the Newport and Titchfield headquarter sites and the rest are spread across the UK as SSO is home to the ONS Field Force who are on the front-line of data collection in ONS. SSO are responsible for some of the largest social surveys run in the United Kingdom and produce a series of high profile research and statistical outputs for policy and research purposes.

**Job description**:
You will be based at Heathrow and this will be considered your normal place of work. Please note that you will be required to work at all Terminals.

IPS shifts are allocated on Rota basis with a mixture of AM & PM weekday and weekend shifts. Depending on your site, shifts lengths vary from 4 - 8.5 hours.

As an IPS Interviewer, you will work independently or as part of a small team honing your interpersonal skills to persuade international departing passengers to participate in the survey. Some people take more persuading than others to take part, therefore you will need an adaptable interviewing style. The information you gather is entered into a tablet during the interview.

Flexibility in when you can work is a requirement of our business. Therefore, if you have any regular set commitments on any day of the week, this will preclude you from applying.

**Person specification**:
**Key Responsibilities include**:

- Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
- Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
- Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
- Be punctual, ensuring shift start times are met.
- Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.
- Collect and transmit high quality data within agreed timeframe and following agreed protocols.
- Be proficient in the digital technology and corporate systems required for your role.
- Take responsibility for your breaks, ensuring data collection is not compromised.
- Complete the administrative tasks required for your role as detailed.
- Buddy new interviewers as required, helping them settle into the environment and reach required standards.
- Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
- Provide constructive feedback to your managers to help the operation and structure perform more efficiently.

**Essential Criteria**:

- Good interpersonal skills and enjoy working with people.
- Be able to follow inst