Fire Door Surveyor

**IT Manager**

Due to considerable growth in the UK market, Harmony Fire has a rewarding performance-focused career opportunity for an IT Manager to join our Corporate Services team. The purpose of this role is to support and assist the Senior Management Team to deliver on the IT requirements of the business with clear objectives to provide the highest levels of service to internal & external stakeholders.

**Key responsibilities & accountabilities**

**Applications and Systems Maintenance & Reporting**

We are a Microsoft house, with expanding use of Teams & PowerBI on top of a maturing Sharepoint environment

The IT Manager will be responsible for the efficient running and integration between the platforms with specific focus on reporting key business data, developing and improving core processes to maximise the quality and integrity of such data, while continually improving the efficiency of our teams in working with the platforms.

**Initial priorities include**:

- Addressing urgent reporting shortfalls with current operating platforms (SalesForce & SimPRO)
- Completing setup and adoption of Salesforce & relevant integrations
- Supporting with setting up of HR Management platform
- Addressing misalignment of current processes with operating systems to create efficiencies and improve reporting functionality.

**Daily Activities**
- Supporting users across the business with setup of equipment, troubleshooting, user queries & challenges. Majority of users are Windows PC, M365 and Android
- Creating reporting functionality and providing analysis opportunities
- Liaising with SimPRO/Salesforce and other SAAS providers & 3rd Parties
- Managing the office environment including printers, physical security & CCTV and other in-building systems
- Training staff on new systems / equipment
- Running regular checks on network and data security
- Periodic testing of backup and disaster recovery processes with subsequent process improvements
- Budget management & procurement of new hardware and software and maintaining licensing
- Providing department updates to management team on progress with projects and challenges to any deliverables

**Longer term**

Strategy
- Help to define the Company’s IT strategy, including the efficient scaling of systems as we continue to grow, and preparing for international expansion
- Provide expert IT input into Senior management planning

Align the IT infrastructure with the current and future needs of the business
- Identify opportunities to improve efficiency, automation, visibility and business performance
- Develop an IT policy and best practice guides/videos
- Security, resilience, and recovery planning
- Propose and implement a voice strategy to include landline and mobile devices

**Communication**
- Communicate updates to senior management team (SMT)
- Notification and escalation of all current and potential issues to SMT

**Key KPIs**
- Weekly & Monthly, Quarterly Updates & Meetings
- ISO 27001 Audits & Cyber Essentials
- Internal Customer Satisfaction/NPS
- Adherence to project and task timelines
- User & System Downtime & Data Security

**Person Specification**
- Significant experience of integration projects would be especially helpful
- A good problem solver who perseveres until the job is done
- Ability to develop good working relationships with internal & external stakeholders
- Proactive, responsive, tenacious, resilient and flexible
- An ambassador of Harmony’s values and behaviours

**Knowledge/Skills/Experience**
- A minimum of 5 years of IT Generalist experience, including
- In depth knowledge of Microsoft Productivity, Collaboration and Security solutions
- Networking technologies - Unifi
- Experience with Salesforce & SimPRO beneficial

**Organisation**
- This role will initially report to the CFO and be based in our Yeovil HQ
- Some limited travel required to our other sites (currently London, Nottingham and Belfast)
- Initially, this is the only internal role although there is access to external consultants with in-depth knowledge of the current environment
- The IT Manager would keep team strength under review, proposing an appropriate point to onboard an IT Assistant, helping to recruit and train such an individual as required.

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company car
- Company pension
- Discounted or free food
- Unlimited paid holidays

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: On the road