Customer Relations Advisor

2 weeks ago

Hampshire, United Kingdom SSE Full time

**About the role**

**Base Location**: Portsmouth

**Salary**: £25,703 - £29,879 + a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**:Permanent | Full Time | Onsite/Office based

Our Customer Relations Customer Service Call Advisors are at the heart of our business; you're often the first person our customers speak to, and so we need passionate, enthusiastic individuals like you to join our team.
- Responsible for talking to our customers when they experience an issue with their electricity supply, providing them with regular updates, offering welfare and support for priority service customers.
- Deal with customer complaints as the first point of contact and be responsible for maintaining a 1st class service to all our customers.
- Produce a high quality of work, paying close attention to detail, and intensely listen for customer vulnerability to ensure we comply with the industry regulations placed on us.
- You will be required to work between the hours of 8am - 8pm, Monday - Friday with occasional Saturdays.

**What do I need?**

To be considered for this role, we would love you to have:

- Previous experience in a customer-focused role, preferably with experience working within a contact centre environment.
- A basic understanding of the Distribution Energy Sector would be a distinct advantage.
- You will be required to communicate with a variety of different customers over the phone therefore excellent verbal communication skills are essential.
- This is a busy role therefore it is important that you can prioritise and coordinate tasks to meet customer needs.
- You should be able to demonstrate good team-working skills, including the flexibility to support colleagues, provide information to other teams and focus on the delivery of customer service goals.

**About our Business**

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

**What's in it for you?**

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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