Customer Service Administrator

5 days ago

Edinburgh, United Kingdom Tate Full time

Tate continue to work in partnership with **the Phoenix Group,** to identify individuals with a passion for delivering great customer service, to join their existing teams in Edinburgh. **Phoenix Group** is the UK's largest long-term savings and retirement business with c.6000 employees in the UK who are responsible for looking after 14 million life and pension policies on behalf of their valued customers and financial advisors.

**What Phoenix offer**:
**Phoenix Group** want to be the best employer any of their colleagues have ever worked for. You will enjoy a competitive salary, attractive benefits package which includes annual bonus potential, private medical insurance, generous holidayentitlement, enhanced maternity, paternity, and adoption leave and a range of other financial services and lifestyle flexible benefits.

Longer-term opportunities are open to colleagues, with the ability to undertake financial based qualifications and embark on a successful career development pathway. **Phoenix Group** are committed to ensuring that everyone feels accepted and safe at work and are proud to be an equal opportunity employer. Everyone is valued at **Phoenix** regardless of age, gender identity, neurodiversity, race, ethnicity, socioeconomic background or anything else.

As you begin your journey as a Customer Service Advisor you can expect a strong induction into the **Phoenix Group** with a classroom-based training period to give you a good understanding of our Life and Pensions products and how to navigate our systems.

**As a Customer Services Administrator, you will be responsible for**:

- Customers often contact us during pivotal points in their lives, your role will be to take ownership of their request
- Providing exceptional service through engaging and professional conversations, whilst carefully managing customer expectations
- Liaising with other teams to ensure the customer request is fulfilled in a timely manner

**As a Customer Service Administrator you will**:

- Be passionate about customer service
- Have good communication skills
- Have a good level of computer proficiency
- Be comfortable working as part of a team

Tate is acting as an Employment Business in relation to this vacancy.

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