Customer Service Administrator

5 days ago


Edinburgh, United Kingdom Pertemps Scotland Full time

**Mortgage Customer Service Administrator**
Hours 35 hours per week between 8am - 8pm Monday to Friday
Training hours Mon - Fri 9-5pm
Location - Pentland House, Edinburgh
Salary - £10.60 per hour
KEY RESPONSIBILITIES:

- Dealing with a range of customers and third parties for a single brand/channel/product
- Keep up to date with process and policy changes
- Ensure that all contact is professional, setting the scene, giving clear expectations to the broker around next steps, and agreeing future contact
- Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding value to the end-to-end process
REQUIRED SKILLS:

- Communication skills
- Telephone manner
- Listening
- Empathy and understanding
- Teamwork
- IT abilities
- Administrative skills
- Customer service advisor experience would be a benefit, but not essential
- A passion for people
- Full training provided by trainers with a track record in mortgage servicing
- Smart-casual dress code



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