Tenancy Enforcement Officer

2 weeks ago

Peterborough, United Kingdom The Hyde Group Full time

**Tenancy Enforcement Officer**

**Peterborough**

**Up to £35,753**

Hyde is looking for an **T**enancy Enforcement** Officer** to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As an **Tenancy Enforcement** **Officer** at Hyde, you will be responsible for managing and investigating anti-social behaviour cases, ensuring proportionate and effective interventions are taken to protect our residents and communities. You’ll play a key role in providing excellent customer service, utilising legal and non-legal tools, and working with internal and external partners to resolve complex cases.

**Key Duties**
- Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary.
- Make effective use of specialist equipment to assist with investigations and gather evidence.
- Work proactively to keep customers and stakeholders informed about the progress of cases, providing timely and accurate responses.
- Take proportionate and necessary action when justified, using both legal and non-legal remedies while considering the vulnerability and support needs of all parties.
- Prepare cases for court action and represent Hyde in court and eviction hearings, liaising with Legal Services and solicitors as appropriate.

**Why Join Hyde?**

Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

**As a Tenancy Enforcement Officer we’re seeking someone who can bring**:

- Up-to-date working knowledge of ASB case investigations and housing legislation.
- Proven experience of tenancy management with a strong understanding of tenancy related housing legislation (essential).
- The ability to work independently and carry out home/site visits, often lone working in varied environments including high-rise blocks and large estates.
- Previous ASB experience or housing officer experience with exposure to ASB cases.
- Knowledge and experience of multi-agency working.
- Strong problem-solving skills, using defined processes to resolve day-to-day issues.

**The Benefits of Joining Hyde**
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available

**Diversity, Inclusion & Accessibility**

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

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