Customer Service Advisor

6 days ago


Beeston, United Kingdom Wheatcroft Sims Associates Full time

**Customer Service Advisor/Case Managers**

**YOU MUST LIVE LOCAL (NOTTINGHAMSHIRE/DERBYSHIRE) AS THIS ROLE IS 50% IN THE OFFICE**

**Salary**:
Up to £24,500 with Bonuses (£19,305 plus point system bonuses of £300 - £443 per month)

This is NOT a sales role, please call for more details on the bonus points system.

**Hours**:
**5 days in the office whilst training and up to working standards**

**2 days in the office and 3 days remote working from home**

8-4/9-5/10-7/11-8 Monday to Thursday

8-4/9-5/10-6 Friday

9-1 Saturday (1 in 5 Saturdays)

**Perks**:
Breakfast/Lunch and coffee/tea

Free Parking

Remote Working

Overtime available

**Duties**:
Arrange appointments for all surveying queries received, liaising with applicants, vendors, estate agents, clients and lenders to manage expectations effectively.

Ensure that diaries are effectively booked in a logical geographic way and are at maximum capacity each day.

Provide administrative support as and when required.

Offer non-optional timeslots to customers which to maximise bookings

Use initiative to mitigate disruption due to last minute changes and make effective use of available time slots

Follow up calls where necessary whilst managing customer expectations effectively.

Identify and escalate priority issues

Must have previous experience within a role involving customer support and data management.

Wheatcroft Sims acts as an Employment Business



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