Night Porter-casual

7 hours ago


Belfast, United Kingdom Ten Square Hotel Full time

It is most likely that you will be the first person that our guests will meet, and the first impression that you give effects greatly what they think of the Hotel.Therefore you are expected always to be well presented, to treat the guests in a friendly and professional manner, and to personally assume responsibility for resolving any queries or requests they have.

**Primary Duties & Responsibilities**:

- Receiving and registering guests on arrival, bearing in mind confidentiality and Data Protection at all times
- To be fully conversant with all facilities and services in the hotel, provide maximum guest satisfaction at all times, report any issues to management
- Cash handling/reconciliation
- To be conversant with and to operate all in-house administration procedures and to be able to operate effectively all business equipment required in the operations of Reception.
- To be familiar with all areas of night operation and ensure a high standard of service is provided.
- To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.
- To ensure that a high standard of cleanliness and hygiene is maintained at all times in the hotel
- Assume responsibility for handling all accident and incident reports and logging and communication of the information.
- Work with the night team to ensure that the hotel is safe and secure, reporting any suspicious activity/security breaches to hotel management
- Set up functions and breakfast for the following day

**Skills & Specifications**

Essential:

- Computer literate to include Excel, Microsoft office
- Excellent organizational skills
- Ability to multi task and work under pressure
- Flexible working pattern
- 6 months front facing customer service experience
- Desirable:

- Previous experience within a Night porter role in a 4* hotel desirable but not essential as full training will be given

Loughview Leisure Ltd is an Equal Opportunities Employer



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