Customer Service and Order Processing Executive

2 days ago

Bristol, United Kingdom INGENIA Full time

Welcome to Ingenia. We are a family business with an exceptional culture and team, our 45 people are our greatest asset. With a staff gym, regular company events, modern office and 3 acre site with areas to enjoy, our aim is for all staff to thrive in their role and enjoy working in a great team atmosphere. We are delighted to present this great opportunity for a future colleague to join our Customer Care team.
- Sales order processing:
a. Ensure the timely processing of orders received onto company systems

b. Carry out job processes including ensuring the sales order is auto received onto the company ERP system correctly, and placing the necessary purchase orders with supplier.

c. Assist Customer Service Manager with supplier performance to ensure delivery dates and client expectations are met order management system.

d. Following company methods and procedures you will effectively communicate with the client so they are kept fully informed of job progress throughout the order cycle

e. Ensure every order is acknowledged to the customer
- Support colleagues as necessary to ensure customer experience is of an even and high standard at all times (including cover for absences)
- Aid and support Manager with customer requests for schedule/dates, and queries where necessary
- Closely liaise with the production and dispatch departments, primary contact is the Production manager. This may on occasion extend to practical assistance in the completion of orders

**Attractive benefits & perks**
- Great corporate team and culture - be part of a winning team
- Develop and learn new skills with a career with long term job satisfaction
- Regular training events to learn and develop
- Modern office environment with the latest in desk, seating and IT, plus 3 acres of grounds, gardens and yard area, very enjoyable in British summertime
- 24/7 access to in house gym with high quality equipment
- Regular team building events

Key attributes are as follows:
Positive can-do attitude and work ethic. Reliable and diligent with a focus on producing timely and accurate processing of orders. A good culture and team fit for the business, in keeping with our values 'Agile, Customer Obsessed, Professional, Passionate'

We look forward to hearing from you

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- On-site gym
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bristol BS37 5NG: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Sales Order Processing/Order Management: 3 years (preferred)

Work Location: In person

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