Weekend Receptionist

**Job Title**: Receptionist (Weekend Team)

**Hours of work**: Saturday 7.30am - 2.00pm, Sunday 8.00am - 2.00pm (12.5 hours per week)

We are seeking a professional, compassionate, and enthusiastic receptionist to join our fertility clinic. As our receptionist, you will be the first point of contact for our patients and visitors, providing an exceptional service and ensuring a smooth patient flow. Your primary responsibilities will be to greet patients and provide general administrative support to our clinic teams. Your role will play a vital part in creating a welcoming, comfortable, and supportive environment for our patients as they embark on their fertility journey.

**Responsibilities**:
**Patient Reception**: Welcome patients and visitors to the clinic in a warm and friendly manner. Maintain a professional and caring demeanour, ensuring patients feel comfortable and supported throughout their visit.

**Appointment Scheduling**: Efficiently manage patient appointments using our electronic booking system.

**Patient Information**: Accurately collect and verify patient information and input it into our electronic database, managing data according to internal regulations GDPR, always ensuring confidentiality.

**Process Payments**: Take patients' payments and update patients' records accordingly. Upon admission ensure there is a clear balance and no outstanding invoices

**Administrative Support**: Organise prescriptions, book taxis, filing, photocopying, and letter typing. Take receipt of all deliveries and distribute accordingly and provide administrative support to other departments as and when required.

**Clinic Maintenance**: Help maintain a clean, hygienic, and organised reception area at all times, ensuring a comfortable and welcoming patient environment. Coordinate with housekeeping and maintenance staff to address any facility-related issues.

**Team Collaboration**: Work closely with all departments to ensure a smooth patient journey, collaborating effectively with staff to ensure a seamless patient journey.

**Quality Assurance**: Adhere to and stay updated with clinic policies and procedures, including privacy and safety regulations and regulatory requirements at all times.
- Excellent interpersonal and communication skills, with the ability to empathise and provide emotional support to patients.
- Experienced and compassionate professional who has a passion for patient-oriented service.
- Excellent telephone and face-to-face and telephone manner.
- Organised and self-motivated with the ability to prioritise workload and multi-task.
- Ability to build rapport with patients and manage different types of situations in a professional and calm manner.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Excellent time management skills and organisational skills.
- Excellent I.T. skills and the ability to pick up systems quickly.
- Promote and comply with clinic policies and procedures for the well-being of patients, staff and visitors.
- Flexible and adaptable to meet the changing needs of the business.
- Ability to deliver an excellent patient experience and encourage clinic reviews.

**Qualifications**:

- Educated to GCSE level or equivalent
- Experience in a similar environment and customer/patient facing role.
- Previous administration experience is essential.

This job is not a definitive list of responsibilities but incorporates the post holder's key framework of responsibilities and duties.

**Job Type**: Part-time

Pay: From £12.50 per hour

**Benefits**:

- Company pension

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Receptionist: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person