Customer Experience Specialist

**Who We Are**:
Welcome to Dido Import & Export Ltd, the one-stop powerhouse catering to every conceivable need of the bustling hospitality sector. From charming cafés to bustling hotels, our warehouse is a treasure trove boasting over 5,000 SKUs including everything from sleek plates and cups to essential kitchen tools and elegant furniture. Started a decade ago by Neil—a visionary who swapped the vibrant streets of Istanbul for London’s dynamic pulse—our company has mastered the art of perfect presentation. We don’t just sell; we guarantee a revolution in customer satisfaction.

**The Opportunity**:
Are you a dynamo in sales with a spark for customer service? Ready to dive into a role where your initiative lights up the room? If you're brimming with energy and practically radiate positivity, you're the perfect fit to join our tight-knit team in a thrilling growth phase.

**Your Role**:
As the frontline warrior and the face of Dido, your day-to-day will include:

- Offering a warm welcome and a memorable goodbye to every guest venturing into our world.
- Becoming an expert on our vast product range, from cutlery to cookware, and using this knowledge to enhance our clients' businesses.
- Providing bespoke, top-notch service that not only meets but exceeds customer expectations.
- Managing sales transactions and customer communications with finesse using our state-of-the-art software.
- Keeping our social media buzzing with the latest updates.
- Handling phone calls with a blend of professionalism and charm.
- Preparing and organizing new stock with the precision of a seasoned pro.
- What You Need:

- A solid track record with at least 3 years in sales or customer service.
- Fluent English is a must; Turkish would be a fantastic plus.
- Tech-savvy, with a good grip on Apple macOS and Microsoft Office.
- A self-managing guru who’s both a self-starter and a problem-solver.

**Why Join Us?**
- Salary: £25,000 base plus a juicy commission structure (OTE £30K-£45K).
- Location: Easy access with free parking, a short stroll from Northumberland Park or Meridian Water.
- Perks: 28 days holiday, fun company events (think Summer Boat BBQs and festive parties), and unlimited tea & coffee.
- Growth: Direct mentorship from the founder, Neil, and a chance to significantly advance your career.

**The Process**:

- A relaxed chat via Google Meet.
- An engaging in-person interview to dive deep.
- A hands-on 3-day paid training challenge.
- A final discussion to seal the deal.
- Think You’re a Match?

At Dido, we’re not just filling positions; we’re welcoming new members to our family. We cherish diversity and encourage anyone who shares our values of honesty, transparency, and teamwork to apply. If you’re ready to take on substantial responsibilities and contribute to a company that values customer satisfaction above all, send us your CV today

Dido Import & Export Ltd: Where careers flourish and you define the future of hospitality.

**Job Types**: Full-time, Freelance, Internship
Contract length: 12 months

Pay: From £25,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you willing to go beyond the job description to get things done for our customers, adapting to a dynamic, often unpredictable work environment?
- Can you create a warm, local vibe to connect with our non-corporate clients, adjusting to varying workflows and embracing flexibility each day?
- Do you take full ownership of your role, showing responsibility and initiative? Can you work well in a small team, stepping up to lead when needed?
- re you both a great follower and leader, able to organize and motivate a team of five to keep everything running smoothly?
- Are you immediately available to start working?

**Experience**:

- Customer service: 3 years (preferred)
- Direct sales: 1 year (preferred)

**Location**:

- London (preferred)

Work Location: In person