Customer Experience Specialist

2 weeks ago

London, United Kingdom MBA Group Full time

Our Client, a leading car manufacturer are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Croydon Dealership.

This is a new and exciting position that will provide a huge customer focus through the sales process. As a **Customer Experience Specialist** to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us to collect their new vehicle.

This is a great opportunity for someone with an exceptional ability to go above and beyond and provide the best service and convert this in to a sale.

**About the Role as a Customer Experience Specialist**
- Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
- Through planning and communication with the Car Sales Executive to ensure that our customers have the best test drive experience to guide them towards the best product/service supporting them in their decision making.
- Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs.
- Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
- Ensures that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service.
- Representing the brand in a professional way.
- Upselling all addons and benefits of the car and other alternatives.

**About You**
- Hold a full valid UK driving license
- Excellent customer service skills and likes to work with people, with a professional manner.
- Strong communication skills
- Looking to delivery exceptional customer service in the modern way of a Test Drive and Handover Specialist
- Eager to get into the automotive sector
- Good work ethic to develop good product knowledge and to create, maintain and develop relationships.

**About the Company**
- Excellent basic salary
- Specific Toyota branded training to encourage your professional development
- Friendly and tolerant work environment
- Market leading benefits including healthcare, pension and company lease scheme

**What’s Next?**

**Salary**: £35,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime

Work Location: In person

Flextime

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