Customer Onboarding Specialist

1 week ago

Blackpool, United Kingdom Card Saver Ltd Full time

Card Saver is one of the UK's fastest-growing merchant services providers and we are pleased to have an opportunity for enthusiastic and dedicated customer experience specialist to join our team.

**About the Role**

Customer Experience is at the heart of everything we do. Card Saver’s success is rooted in our culture of treating every customer like our family and making decisions you will be proud of. We’re on a mission to give our customers a world class onboarding journey - after all “First impressions count”.

**Here’s What You Can Expect To Be Doing**

**A Few Things About You**
- Attention to detail is key and you will need to have the ability to verify customer data and documents, while adhering to acquiring and business guidelines
- Ability to talk a customer through the set up of their hardware/software over the phone by clear communication and descriptive instruction.
- Accurate record keeping and detailing account specific, relevant information.
- Expertise in excellent customer relationship management and a positive brand imagine.
- Looking for an opportunity to add additional revenue by supporting the customers growing business for additional hardware, Ecomm, cash advance etc.
- Leadership skills, with the ability to engage peers and third-party suppliers
- Be part of a team, looking at supporting your colleagues and feeding back ways to improve customer experience.

**Salary**: £20,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Company pension
- Employee discount
- Wellness programmes

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Blackpool, FY2 0JN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer or Onboarding: 1 year (preferred)

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