Business Administrator

**Job Description**:
**Job Title**:Business Administrator

**Posting Start Date**:17/07/2025

**Job Id**:1056

**School/Department**:IT Services

**Work Arrangement**:Full Time (Hybrid)

**Contract Type**:Fixed-term

**Salary per annum (£)**:£24,900-£26,338

**Closing Date**:07/08/2025

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

**Overview**

IT Services at the University of Sheffield provide a full range of complex IT and technology-enabled services that support education, research, workplace, corporate services and infrastructure enablers to all our staff and students. This large and highly innovative department is undergoing a significant amount of change as it establishes itself as a key enterprise IT partner that works across the University, with stakeholders and key partners to deliver enterprise-wide products and services in line with strategic aims.

You will work within the IT Services Business Support Team located within Service & Operations. We provide administrative and secretarial support to the rest of the department and the Executive Team.

Working as part of the team, you will be responsible for a wide range of administrative support duties such as receiving visitors to our reception desk, taking deliveries, arranging travel and accommodation for our staff, and recruitment and finance administration. You should possess excellent time management skills with a professional approach to customer service, and the ability to work within a multidisciplinary team focused on excellence in professional services support.

**Main duties and responsibilities**
- Work as part of the Business Support team to ensure the smooth running of the Department.
- Provide a professional, efficient and friendly service to all visitors to the department's Brunswick Street reception, and provide cover at our other reception as required.
- Answer calls promptly and politely, creating a positive and professional impression of the University and providing appropriate information and advice to callers, often helping determine who at the University callers need to liaise with.
- Using the University’s Finance systems and following budget approval, create and convert purchase orders, internal trade orders, invoice and undertake goods receipting on behalf of the department while ensuring compliance of the University’s Financial Regulations.
- Assist with the ordering and issuing of mobile devices for the University.
- Provide an effective recruitment service for the department, working alongside hiring managers, HR, applicants and the department’s external recruitment partner, following processes, and proposing service and process improvements.
- Adhering to legislative requirements within the recruitment process i.e. carrying out Eligibility to Work checks for interviewees.
- Provide clerical support for the department including booking training courses and conferences, arranging travel and accommodation, servicing meetings, provision of catering and stationary/equipment.
- Maintaining electronic diaries and shared inboxes.
- Undertake accurate and timely coding of purchasing card expenses for the department.
- When required, issue Ucards and MFA (multi-factor authentication) tokens both via post and in-person.
- As necessary, service meetings within the department.
- Monitor and replenish levels of stock following set ordering procedures.
- Accept and manage parcel deliveries, perform postal duties.
- As required, provide a first-class telephone and call answering service to all callers to the University’s switchboard, including members of the general public, staff and students.
- Update and maintain department records using MS Office, Google Apps and internal management information systems and databases.
- Use own initiative to provide an appropriate level of customer service whilst ensuring that work conforms to agreed quality standards, guidelines and procedures.
- Work with colleagues to improve processes and service delivery as relevant and within the scope of the role.
- Attend relevant training.
- Participate in the annual Staff Development and Review Scheme (SRDS) process.
- As a member of staff, you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
- Carry out other duties, commensurate with the grade and remit of the post

**Person Specification**

Essential criteria
- Previous experience within a customer focused environment, and experience of adapting own skills to new c