Customer Service Team Leader
2 weeks ago
WHO YOU ARE
We at IKEA Lakeside are recruiting for a Customer Services Team Leader to join our amazing team.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
- Free & Confidential Employee Assistance Program and Wellbeing Portal
- X3 Life Assurance, enhanced statutory pension contributions & interest free loans
- Flexi Holiday Plan
- Family Friendly childcare & wellbeing support
- Commitment to your development throughout your IKEA career, starting on your first day
- Free parking and you can also enjoy a free hot or cold meal option every shift
WHAT WE OFFER
- Living Wage Foundation Employer
This role is a full-time permanent contract, 39 hours per week working 5 over 7 days. The earliest shift start time is usually around 8.00 am weekdays and 7am on a Saturday the latest finish around 10.30pm. Alternate weekends (2 weekends off in 4).
WHO YOU ARE
You are self-reliant and motivated with a proven ability to work as part of a larger team. You have the ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available. You can plan staffing needs according to the customer flow. You are emotionally resilient and have the ability to handle conflict (assertive and able to remain calm when confronted with challenging situations). Strong communication skills are a must, with the ability to adjust the style of communication to get the message across to the receiver. You are a confident decision-maker with common sense and attention to detail.
YOUR DAY TO DAY
- Ensuring co-workers are available and ready to help by putting customers before work tasks.
- Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
- Always being available to deal positively and quickly with issues raised by customers thereby supporting my co-workers when they cannot resolve a need.
- Following up on the department action plan and taking action to ensure we are continually focused on achieving the agreed goals.
- I ensure the right number of co-workers is in the right place at the right time to serve our customers and run the department successfully.
WE CARE FOR THE PEOPLE
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
Come see things a little differently with us and be part of creating a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
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