Warranty Administrator

**Ignite Your Career with Partridge of Hampshire.**

Are you ready to take your career to the next level with the largest BMW and MINI retailer in the UK? Where our people are just as important as our customers? Join Partridge of Hampshire, where passion meets precision and our team’s dedication fuels every drive forward.

**Who We’re Looking For.**

We’re on the hunt for a high-energy, people-focused professional to join our dynamic team in Chandlers Ford. If you thrive on delivering unforgettable customer experiences and are excited to work with a team as enthusiastic about BMW and MINI as you are, this is your opportunity to shine.

**Why Partridge of Hampshire?**

This isn’t just a job - it’s a chance to be part of a family-owned business that’s redefining the BMW and MINI experience across Hampshire. Led by Toby Partridge, whose three decades of experience with the BMW Group have established us as a regional powerhouse, our team consists of individual personalities who have passion for what they do.

Recognised as Corporate Retailer of The Year for 2024, the business has exciting plans to grow and create new opportunities for those who want to grow with us. We believe in giving back to our local community and are committed to supporting some important local causes.

**What We Offer**:

- **Work with Iconic Brands**: Join a team as passionate about BMW and MINI as you are
- **Growth-Oriented Culture**: We value ambition and support your career development at every step.
- **Family-Owned Values**: Our close-knit team is inspired by a hands-on leader who leads by example.
- **Best in class**: We pride ourselves that every department is ranked within the Top 15% in the country.
- **Celebrate success**: We recognise our successes internally with tailored staff experiences.

**What is the role?**

Partridge of Hampshire are looking for a Warranty/Retail Costing Clerk / VHC Administrator to work alongside our team based in Chandler’s Ford.

**Role responsibilities - including but not limited to**:

- Ensuring efficient processing of warranty claims and filing
- Maintaining high standards at warranty audit, working towards an A grade
- Helping ensure warranty repairs are carried out to the highest standards of quality
- Controlling the warranty system in order to avoid the risk of loss to the company
- Ensure all invoicing is correct
- VHC completion and customer upsell

**Who you need to be?**

To succeed in this role, you will be highly passionate about our brand, our standards and our vision.
- You must have confident and professional communication skills
- Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department
- You will have a passion for customer service, a process orientated approach and be well-presented
- A full UK Driving Licence
- We will also expect you to be a team player who is willing to go the extra mile to keep our customers happy.

**Your experience**:

- Computer literacy to be able to use dealership systems and warranty systems
- Up to date knowledge with current Warranty Manual processes
- Ability to assess and report on warranty repairs
- Numerate and articulate to the clerical level required
- Ability to maintain personal technical knowledge and skills and up to date knowledge of warranty procedures
- Technical qualifications
- Appreciation of the product range and how motor vehicles function
- Knowledge of latest product updates and the ability to communicate information clearly to customer
- Clear understanding of all BMW and MINI warranty products and goodwill policies

**Benefits**:

- 22 days’ annual holiday plus bank holidays
- Excellent training and career development opportunities
- Employee discount scheme
- Corporate gym rate
- Pension scheme
- Staff parking
- Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

**Hours**:

- Monday - Friday from 08:00 - 18:00 (47.5 hours per week).

**Next steps**:
Pay: £31,567.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person