Customer Service Agent

1 week ago


Nailsea, United Kingdom Pear Tree Recruitment Full time

**Customer Service Advisor**
- Nailsea
- 37.5 or 40 hours per week
- £27,000 - £29,000 p/a
- Interview next week, start in November

Join our client’s friendly Customer Service team

Due to internal development, our Nailsea-based client is looking to welcome several talented individuals to their team. If you have previous customer service experience and are comfortable dealing with calls, this could be the next challenge for you

**Daily responsibilities will include**:

- Assisting with a range of queries and aiming to resolve at first point of contact
- Working with the team to ensure a positive customer experience
- Dealing with complaints in line with internal procedures and industry regulations
- Utilising internal systems to resolve queries and issues
- Ensuring customer records are up to date and accurate

In return, you will receive a competitive salary and excellent benefits package with perks including 25 days holiday (not including Bank Holidays), performance-related bonus, life assurance, enhanced parental leave, and more

**Required skills and experience**:

- Previous customer service experience
- Comfortable on the telephone
- Confident using computer systems
- Strong written and verbal communication skills

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£29,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Nailsea, Somerset: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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