Customer Service Adviser

Full Time, Part Time and Job Share roles available
Award Winning company

**The role**

Our office-based **inbound contact centre is the heart of our business** and the first point of contact for many of our customers, so you will be responsible for delivering a first-class experience. It is an exhilarating and fast paced environment where you will be answering an average of 50-60 inbound calls a day from customers who have queries regarding their bills or account. **Your role is to provide a great experience for our customers without the worry about any sales targets.**

Our full-time roles can be 37 or 40 hours - it’s your choice. You will be working a rolling shift pattern between our opening hours of 8am and 6pm Monday to Friday, 9am to 1pm on Saturdays **(no evenings, Sunday, or Bank Holiday working here)**.

Looking for more flexible hours or a shorter working week? We’re a** life friendly** business and we look to support **flexible working options** where we can that suit you which can be discussed once you have applied.

**About you**

We are looking for someone who loves talking to people and can naturally build a great rapport with our customers and colleagues. You will have confident, energetic and professional communication skills, be friendly and have a positive, ‘can do’ attitude. We want you to be able to demonstrate resilience and reliability, working to defined department targets.

If you are ambitious, hitting your targets and enjoy a challenge we offer lots of **opportunities to progress** within the business.

Benefits for you
- **Annual leave**: 25 days, increasing to 28 over five years
- Opportunity to **buy or sell** up to five days holiday
- Pay **increments yearly** rewarding first 3 years of service
- **Performance related bonus** of up to 10%
- **Generous Pension scheme** offering up to 20% combined contribution
- Optimise **Health Plan** supporting you with your healthcare costs
- Town centre location with **free local parking** and an easy commute
- **£1000 'Refer a friend/family' scheme**:

- **Life assurance** of up to four times your salary
- Dedicated **development and progression** programme
- **Sustainable benefits** including electric vehicle and cycle2work schemes
- A range of **family friendly policies** including enhanced maternity and paternity leave
- Support from **Mental Health** First Aiders
- Paid** community day**:

- **Cashback and discounts** from over 1,200 retailers

**What will you get from us?**

It’s easy to say this is a great place to work but we don’t expect you to just take our word for it We have won awards for **'Customer Centric Culture'**, **'Best Place to Work'** and **'Employee Engagement'**, a perfect representation of our priorities. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

From interview to offer we will keep you updated every step of the way. On day one, you’ll receive a warm welcome from your new team and join our **unique onboarding programme**. We will support you to unlock your potential and build your career with us.

We pride ourselves on being an **inclusive** and **engaging** place to work. We don’t tell you what is important to you - we encourage our people to tell us and continuously look for ways and initiatives to support our team members. Our annual **People** **Promises** are based directly on feedback from our team members. Our committees and working groups (including **Health and Wellbeing, Mental Health First Aiders**, our **LGBTQ+** **alliance** and our **Working Parents group** to name just a few) are populated by our own people.

We are proud to be a **life friendly** employer offering a **flexible working** policy encouraging our team members to have a working pattern that fits in with their lives. Our **‘family friendly’** culture ensures you are supported through all the important milestones in your family life, including time off to see your child participate in their nativity play, sports day, or graduation.

**Who we are?**

Pelican Business Services employs around 350 people and is based in Nailsea just south of Bristol providing customer services for clients including Wessex and Bristol Water. From meter reading and billing to collections and offering support we aim to deliver the best customer experience. We are proud to be a multiple award-winning company including Best Customer Engagement, Best People Engagement, **Best Mental Health** in the workplace, 2021 **South West Contact Centre of the year** and have recently been ranked 19th in the **Sunday Times Best 100** **Companies** to work for in the UK.