Head of Estate

**Details**:
**Reference number**:

- 258289**Salary**:

- £52,598 - £59,294**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Estates
- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- BirminghamAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

**Job description**:
As the Head of Estates for Birmingham you will lead the Workplace Operations Birmingham Regional Team to deliver successful operations within the high-profile Government Hub of 3 Arena Central and the Regions Specialist Site in Telford.

You will lead on engagement with senior stakeholders and building users across HMRC and other Government Departments. You will have responsibility for making, supporting, and implementing a wide range of decisions impacting the customer experience, providing a first class building and excellent services for our customers.

**Person specification**:
**Here are some of the things you'll be responsible for as our Head of Estates**:

- The post holder is responsible for developing and maintaining positive stakeholder relationships and highly delivering customer-focussed accommodation and related services.
- In addition, the role represents the senior Estates presence within the Region and the post holder will need to deliver in all aspects of that leadership role.
- Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government Departments
- Lead the Regional Centre Estates team under the direction of the Head of Workplace Central.
- Delivering best in class customer-focussed services across all of the HMRC estate, leading on the regular stakeholder and customer relationships and communications.
- Lead discussions / negotiations on complex customer issues with senior customers and other interested parties.
- Provide operational FM capability to ensure that HMRC buildings remain fully operational and fit for use 24/7.
- Give assurance to the Estates Senior Leadership Team on a safe estate including safe systems of work and compliance with all statutory obligations across all HMRC managed buildings.

**Person Specification**

**Essential Criteria**:

- A proven track record of operating at a strategic level delivering Estates Services across complex sites
- Demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level
- Conversant with operating Building Management and Environmental Management Systems
- Experience of managing and developing a multi-disciplinary team
- Proven track record of analysing and resolving problems, developing opportunities, and implementing innovate solutions/approaches
- Demonstration of high performing teamwork, implementing initiatives and working on own judgement and decisions

**Essential Qualifications**:
If not already held, you must be willing to obtain Certificate of the Institute of Workplace and Facilities Management (IWIFM) at Level 6 or equivalent within 24 months of take up duty.

**Desirable**
- CMI Level 5
- NEBOSH

**National Security Vetting**

**Working Pattern**

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Working Together
- Making Effective Decisions

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- 1. Property Professional Expertise

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technica