Operations Planner

2 days ago


Tottenham, United Kingdom Hatton Traffic Management Full time

Job Title**: Operations Planner**

Location**: Tottenham**

Job Type**: Permanent**

Salary**:£24,500 per annum**

Job Reference**:HATTON-063**

Hatton Traffic Management is a leading provider of traffic management services across the UK. Established in 1976, Hatton has developed into a major force within the highways and utilities sectors, working closely with our clients as a key part of their integrated supply chain. We currently have twelve depot locations in the UK that cover the country from Aberdeen to London with clients spread across multiple sectors.

We have an exciting opportunity for an Operations Planner to join the Tottenham Team.
- Manage multiple tasks, recognising priority & changing priorities
- Problem solve with a high level of client courtesy and empathy
- Demonstrate awareness of possible problems and look to prevent or mitigate them
- Demonstrate willingness to learn and improve
- Listen actively and communicate clearly and with confidence, both orally and in writing
- Demonstrate the ability to work alongside others as a team player
- Demonstrate competence in the use of technology

About the role:

- Take responsibility for entering all jobs in the planning mailbox as per company guidelines.
- Review and query information from planning forms to ensure all data is complete and clear prior to entry on the Field Service system.
- Develop a good relationship with those sending planning requests and rectify/record all issues that arise.
- Enter all jobs on the Field Service system and maintaining a satisfactory level of quality.
- Ensuring productivity is kept as per company standards.
- Allocate operatives/vehicles to jobs ensuring they are qualified/fit for purpose in line with the Field Service records.
- Maintain the “Client Planner” which reflects all job requests with clear and accurate data.
- Provide confirmation to all job requests in a timely manner.
- Respond in a timely manner with requests to retrieve information from the Field Service system and Client planners.
- Field Service client information is to be kept up to date as well as making new client accounts where required.
- Review the quality of each region and provide regular feedback to each depot with your findings.
- Follow data protection guidelines (GDPR) to ensure client and staff information is kept confidential.

**Additional Duties**
- Basic desktop compliance checks
- Transport Management
- Procurement

**Other/Benefits**
- Monday to Friday 8:00am - 5:00pm (including unpaid lunch break of 1 hour)
- Provide cover for team members’ annual leave (if/when required) - advanced notice will be given
- Cycle to Work Scheme
- Pension
- Health Cash Plan
- Training and Development
- 25 days’ annual leave plus bank holidays


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