Customer Service Representative
3 days ago
Customer Services Representative
Location: Denton
Contract Type: Permanent
Hours: Full Time - 4 days on - 4 days off
**Salary**: £23,500 - £24,500
Role details
We are currently looking to recruit a Customer Services Representative to join the team to support the Helpdesk
The role will be to deal with incoming calls relating to emergency repairs from our clients within the Education, Healthcare and Government Sectors.
**Responsibilities**:
- Answer customer calls around faults / queries and emergency repairs
- Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.
- Ensure that quality checks on completed work are carried out on a regular basis
- Provide assistance to other departments with administration and other work that may be useful.
- Entering data and processing documentation accurately and in accordance with company procedures
Essential Qualifications/Skills
- Previous experience of working within a customer service / help desk role
- Strong customer service skills
- Good telephone manner
- Good IT skills
- Attention to detail
- Use of Maximo (Advantageous)
**Job Types**: Full-time, Permanent
**Salary**: £23,500.00-£24,500.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
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