Customer Service Support Agent
2 weeks ago
About the role**Job Title**: Customer Service Support Agent
**Location**:_ _**Reading (with flexibility for hybrid or remote working)
**Salary**: Circa** **£21,000 per annum
**Job type**:Fixed term to permanent
**Benefits**:A generous holiday allowance (30 days plus bank holidays), a 6% matched pension scheme, excellent training and development opportunities, and family friendly policies to support flexible working. We also offer a suite of voluntary benefits including a health cash plan, ride to work scheme, and additional voluntary money saving benefits.
These are exciting times at Education Development Trust. Having secured a number of important new programmes in recent months to support schools and teachers around England, we are recruiting more **Customer Service Support Agents** to support our clients, provide customer service advice, respond to queries, update key information and ensure data integrity.
As a **Customer Service Support Agent**, you will support schools and educators engaging with our professional development programmes. In your role you will be supporting teachers, school support staff and in-school leads on their registration, on-boarding and programme queries for our professional development programmes supporting a range of educators. You will be involved in updating resources and materials, as well as have the opportunity to support improvements to processes and ways of working to improve the customer service experience.
To find out more about our work in the UK please click here.
**Closing date**:Tuesday 2nd August
**Interviews**:_ _**week commencing 1st August onwards
- About the organisationEducation Development Trust is an education charity that exists to transform lives by improving education around the world. We work collaboratively with national and local governments, schools and other partners to design and deliver sustainable solutions to improve education.
Please click here to see our Annual Impact Review for 2020/21, which highlights the ways in which our work has impacted lives around the world - and the progress we have made since 2019/20.
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