Claims Trainer

Claims Trainer

Location - Leicester - Hybrid

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

Role overview

We are looking for a Claims Trainer to join out growing L&D team. You will work with the wider Claims Operations team, business leaders, colleagues, and business trainers to ensure the effective delivery and evaluation of training and development that builds good business and customer outcomes.

Job details - you’ll need to have demonstrable experience in:- Perform effective learning evaluation for aligned training programs, providing data, feedback and reporting to relevant business areas and wider L&D, to ensure the effectiveness of training delivery and content- Robust preparation, planning and delivery of Induction, upskill and cross-skill, exclusively for our claims operations teams, including systems, technical knowledge, soft skills, and product training- Build networks and relationships with key stakeholders across Insurer Services to facilitate support for training activities and stay up to date with changes that affect technical claims capabilities- Provide training and coaching support to Colleagues, initiating feedback to the individual and the business on an individual’s performance, upon completion of training/coaching initiatives- Work collaboratively across the team to ensure that workloads and outcomes are met, including supporting on other training/coaching needs as and when required

Essential skills/experience:
- Solid Insurance background with an understanding of claims, including relevant processes, strategy, and systems- Excellent presentation, training, facilitation, workshop delivery and communication skills as well as strong stakeholder management at all levels, relationship building and influencing skills- Ability to interact with people effectively, demonstrating empathy, rapport, and an ability to read their audience- Strong growth mindset, promoting a culture of continuous improvement and identifying and escalating opportunities to drive performance and outputs of all training and development-
- Demonstrates strong coaching and feedback skills and seeks out opportunities to use effectively to support others

The interview process

Our interview process involves the below:
- Recruiter screening call- Interview with hiring leader including a brief

Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers

Benefits: In addition to a competitive salary you will also receive

Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone