Project Support Officer

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

An exciting new programme to transform electronic prescribing across all care settings is underway by NHS Wales. Led by Digital Health and Care Wales and sitting within the Digital Medicines Transformation Portfolio, the Electronic Prescription Service programme will work with Primary Care providers and other stakeholders to digitise the prescription process. This will enable prescriptions to be created and sent electronically and for information on patients’ medicines to be accessed by both patients and their care providers.

We are looking for a motivated, organised and enthusiastic individual who is able to work, learn and actively contribute within a project team environment. You must be passionate and committed to providing the highest levels of service. Working in a busy environment, you will face a variety of competing priorities that will require a flexible approach combined with excellent interpersonal, communication and organisation skills. Good computer skills, including Microsoft Office Suite and attention to detail are necessary skills for this post.

We are looking for project support professionals who have the enthusiasm, creativity and skill to help deliver projects that provide better patient care. We want people who consider project management as a craft and are diligent in supporting to deliver projects as part of a wider programme that meets the needs of users. Teamwork and collaboration are important to us.

You will assist our Project Support Managers in key high-level areas:

- Support the delivery of a wide variety of projects within the Digital Medicines Transformation Portfolio
- Provide project and organisational support to the project and programme managers
- Monitor progress of projects
- Set up and maintain project files
- Administer project and programme meetings

Other areas of the role will be to work with our customer organisations, Welsh Government, other health services and wider stakeholder groups.

This is an excellent opportunity for those with project support experience who wish to work at a national level.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.

To support the delivery of a variety of projects within an DHCW programme

To provide project and organisational support to the Project and Programme managers and the project boards

To set up and maintain project files

To administer project meetings

To work with the project manager in the production of the required products

Responsible for the production of specified deliverables in a work package

Responsible for in the preparation and completion of routine and ad-hoc reports

Responsible for the production of specified deliverables as defined by project management team members

Keeping records of project correspondence and project expenditure

To support the project team with complex activities across projects

Prepare all event and meeting documentation

To minute meetings and produce minutes as required

To develop and maintain information systems to accurately store and analyse project data

Maintain change control and any required configuration management

Assisting the project manager with drafting the Project Initiation Document

Assisting in the preparation of project documentation e.g. project stage reports, benefit realisation plans, exception plans, business justifications

Updating project plans and monitoring the delivery and key milestones

Drafting highlight reports

Not an exhaustive list of responsibilities