Technical Officer Cyber

**Employer**: Liverpool City Region Combined Authority
- **Salary**: £35,435 - £41,646
- **Location**: No 1 Mann Island, Liverpool
- **Contract**: Permanent
- **Working Pattern**: Flexible Hours/Full Time
- **Hours**: 35 hours per week.
- **DBS Check**: No
- **Closing Date**: 13/07/2025 at 23:59
- **Reference**: RES/25/317548

**About the Role**

You will be responsible for proactive, preventative Cyber Security measures and to have an awareness of the threat landscape both internally and externally to LCRCA and play an active role in support, guidance and escalation routes for Service Centre colleagues.

**The opportunity**

As a Technical Officer (Cyber), you’ll report to the Principal Cyber Security Officer and assist with the operation of the Liverpool City Region Combined Authority (LCRCA) Cyber Security systems (endpoint, perimeter, network, cloud) throughout their system lifecycle and the handling of incidents and problems related to Cyber Security through to resolution.

‍

**Main responsibilities**

Contribute to LCRCA IT Team- Contribute to timely and helpful support for system users in resolving cyber issues and delivering efficient operational outcomes for the organisation.- Assist in the delivery of all aspects of the digital service where required.- Put the needs of the people of the Liverpool City Region first in carrying out their duties, taking an action focussed and respectful approach.

Provide Technical Support to LCRCA staff and Members- Respond to relevant service requests in a timely manner.- Provision appropriate communications as required.- Contribute to major incident reviews.- Assist with Problem Management function to identify root causes and implement changes where necessary.- May be part of the IT Out of Hours rota.- Contribute to cyber incident response plan exercising.- Contribute to maintaining compliance with PCI-DSS and Cyber Essentials accreditations

High availability of business systems-
- Respond to alerting systems in a timely manner.- Strictly adhere to IT change management processes.- Pro-actively maintain cyber related systems as appropriate.- Complete documented cyber related daily checks and other preventative proactive tasks.- Liaise with other IT staff regarding the feasibility, capacity and scheduling of related changes.- Assist with initial disaster recovery exercises.- Carry out regular recovery tests and documenting results.-
- Ensure that backup logs are checked for success and exceptions dealt with.

Transition solutions from project implementation phase into live environment- Assist colleagues to ensure implementation and testing phases are complete.- Be familiar with go live documentation.- Test alerting and monitoring facilities.- Test backup and restore plans.- Assist with support and knowledge transfer for solutions to the Service Centre.

**About the person**

We’re looking for someone who can bring:
- Hands-on experience working with cyber security services- A collaborative and proactive approach to supporting others- Strong technical and problem-solving skills with a focus on service improvement- Confidence in developing and deploying cyber security components- Flexibility to manage changing priorities- A positive approach to maintaining a healthy work-life balance- Considerable hands-on experience working in IT with a focus on cyber security- Hold or be working towards an industry standard qualification e.g. COMPTIA Security+ or ISC Certified in Cybersecurity or have equivalent knowledge gained from experience working in a multi-disciplined IT Team

**About the organisation**

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

**Staff benefits**- Local Government Pension Scheme contributions between 5.5% and 12.5%- Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days- Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner- Flexible and hybrid working
- 2-4/7 access to Employee Assistance Programme for you and your family and Free cou