Associate Director of Urgent Care and Patient Flow

2 weeks ago


Worcester, United Kingdom NHS Herefordshire and Worcestershire Integrated Care Board Full time

As UEC Head of Quality, the post holder will use knowledge of quality care combined with robust local knowledge of health and care service working in collaboration with relevant colleagues. Support the delivery of national priorities and relevant national strategies at both Places. Ensure robust quality contract development, management and performance monitoring processes within all local contracts, including supporting local procurements. Develop detailed project plans fitting in line with the agreed milestones, working with commissioners and senior managers in developing plans across the network and where Interpret and analyse complex quality and local demographic information in relation to commissioned Analyse, interpret and present highly complex data to highlight issues, risks, define a range of improvement actions and recommendations to support decision making.

Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information. Provide reports and recommendations to the Managing Director/ Chief Nursing Officer and/or ICB Executive Team on areas of concern and in accordance with assurances required to sustain care of the highest standards. Support the delivery of local CQC quality improvement plans relating to UEC by providing professional advice on the quality and effectiveness of provider improvement plans. Undertake quality visits to UEC services as required and provide expert advice and feedback to ensure high quality and safe provisions of service.

Ensure that best practice is developed and delivered across H&W UEC providers including hospital discharge pathways. Challenge ways of working and persuade, motivate, and influence other senior managers to realign their practice where necessary. To operate in a highly political and sensitive environment. Oversee services commissioned within the quality framework ensuring appropriate service specifications and monitoring and review arrangements are actively applied and where necessary collaboratively commissioned with partners to enable maximum effectiveness.

Provide professional leadership for UEC team through role modelling and membership of health economy wide forums. Influencing and negotiating quality improvements that contribute to the ICBs priorities and enable its role and function to be undertaken effectively. Liaise closely with peers, network with colleagues in other organisations working together to improve efficiency and information sharing. Show a high level of political awareness in dealing with commissioners, service users and other stakeholders Represent the Managing Director and other senior team members within UEC as appropriate at meetings and events Promote clinical engagement, education and empowerment of staff


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