Community Care Officer-hertfordshire County Council

Our Social Care Access Service (SCAS) offers a dedicated and professional service which is responsive to the needs of the citizens of Hertfordshire. We seek to promote independence and wellbeing to citizens which celebrate use of community solutions. As one of our Community Care Officers, you’ll ensure that we continue to deliver this incredibly important work.

Working as part of our Targeted Intervention Teams our Community Care Officers support and help citizens to remain at living at home following an injury, poor health, disability or after a spell in hospital. Under the new model of Social Care for Hertfordshire, Connected Lives, you’ll undertake an assessment to gather facts and information from the person. Upon completion, you’ll create a enablement care package dependent on their needs and the support they require, this could include adjustments such as minor adaptations to the home or arranging for support from friends, families or professionals, all of which has the key aim at ensuring people remain independent & connects people with their communities.

Whatever the situation, you’ll have the support of a well-established, experienced team that is committed to making a difference to the people who rely on this service.

We have a number of full-time positions available with immediate starts available. We are looking for professionals with creativity and enthusiasm to transition our services back to Hertfordshire County Council as part of their exciting new ‘Gateway’.

**What you’ll need to do the role**:
You’ll naturally be empathetic, caring and compassionate in your approach. Ideally, you’ll have experience of working within a customer focused environment, a good understanding of the Care Act and have previous experience of carrying out assessments/support planning in a social care setting. But more importantly you will have exceptional customer service skills, particularly with the ability to build rapport with people in order to gather important information.

You will be highly organised and hard-working and have a true passion and enthusiasm for providing a high level of care at all times.

A drivers license is required as is access to your own vehicle.

**Why Serco**
- _ Meaningful and vital work:_ If you’re after a career - and a way - to help people within your local community then look no further. Our Social Care Access Service (SCAS) is a first port of call for Adult Social Care in Hertfordshire, meaning you’ll directly support some of the most vulnerable people in society by providing targeted interventions and advice. Which is as challenging and rewarding as you might imagine.
- _ A world of opportunity:_ We have a growing and hugely diverse team that has a firm emphasis on development. With weekly team training sessions, ongoing personal development and CPD opportunities, this is a great place to hone your skills and advance your career.
- _ Great people:_ You only have to spend a few moments here to realise that we have a special people-driven culture, and our caring team not only support the public but each other too. You’ll be backed up by experienced colleagues who take as much pride in helping others as you do. You’ll also be trusted to carry out your work in a way that respects your work/life balance, and in the way that provides the best outcomes for the service users we come into contact with.

**What we offer**:

- Salary £23,080 - £30,451 plus pension matched to 6%; 25 days annual leave plus bank holidays, plus the chance to buy more
- A fantastic culture and supportive team; volunteer leave; continuous training & development
- A range of benefits to support the health and wellbeing of you (and your family) such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals
- The chance to make a positive difference in a company passionate about diversity and inclusion

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply