Outreach Operations Specialist, Youtube
1 day ago
**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with incident response management, risk mitigation, or customer support.
- Experience in escalation management, executive communications, and incident commanding workflows.
- Experience in translating information including policies and situations into clear concise summaries that facilitate decision-making.
- Experience in documenting and explaining scenarios/user journeys for various audiences, including cross-functional stakeholders, executives, and external users.
**Preferred qualifications**:
- Experience with YouTube policies and support workflows and ability to advocate for creator solutions that protects the YouTube ecosystem.
- Excellent time and project management skills, ability to balance multiple tasks and priorities.
- Ability to work in and keep up with a fast moving environment via effective prioritization and time management.
- Strong technical acumen and ability to quickly assimilate new information.
- Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem.
- Ability to communicate in English and any other European language for communicating with stakeholders.
About the job
Outreach Operations is a global YouTube team that mitigates harm through incident command of sensitive creator escalations. The team specializes in 1:1 de-escalation of creators and consumers that may pose a significant security or brand risk to YouTube and its employees. The 24/7 team routinely works with cross-functional teams to address creator/consumer core issues that may be driving security/brand risk.
**Responsibilities**:
- Develop deep connections with regional teams to support and consult in creator escalations.
- Serve as a consultant to cross-functional stakeholders on product/policy changes. Own difficult conversations with internal stakeholders.
- Identify workflow gaps to improve creator escalations that ensure full de-escalation in a timely manner.
- Operate as an Incident Manager on select weekends to own P0 escalations requiring immediate support.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.
-
Outreach Operations Specialist, Youtube
1 day ago
London, United Kingdom YouTube Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience working with incident response management, risk mitigation, or customer support. - Experience in escalation management, executive communications, and incident commanding workflows. - Experience in translating information including policies and...
-
Outreach Operations Specialist, Youtube
2 weeks ago
London, United Kingdom YouTube Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience working with incident response management, risk mitigation, or customer support. - Experience in escalation management, executive communications, and incident commanding workflows. - Experience in translating information including policies and...
-
Outreach Operations Specialist, Youtube
7 days ago
London, United Kingdom YouTube Full timeMinimum qualifications: - Bachelor's degree or equivalent practical experience. - Customer support or client services experience. - Ability to speak and write English and French fluently. Preferred qualifications: - Experience in crisis/escalation management, policy communication - Ability to function well in high-pressure situations, leading stakeholders...
-
Escalations Specialist, Youtube
1 day ago
London, United Kingdom YouTube Full timeMinimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience in customer support or client services. - Ability to speak and write in English and Arabic, French, Italian, Polish, Spanish, or Turkish fluently. Preferred qualifications: - Experience in crisis/escalation management, and policy communication. - Experience...
-
Vendor Strategy Operations, Youtube
7 days ago
London, United Kingdom YouTube Full time**Minimum qualifications**: - Bachelor's degree in Operations, Logistics, Supply management or Business Management, or equivalent practical experience. - 7 years of experience in a customer or client-facing role supporting vendor operations, or logistics, or supply management. - 7 years of experience working in domestic and international environments...
-
Outreach Operations Specialist, YouTube
2 weeks ago
London, Greater London, United Kingdom Google Full time £60,000 - £80,000 per yearMinimum qualifications:Bachelor's degree, or equivalent practical experience.5 years of experience in a customer or client-facing role.Experience working with incident response management, risk mitigation, escalation management, or policy enforcement.Experience in crisis/escalation management, policy communication.Preferred qualifications:Experience with...
-
Marketing Manager, YouTube Marketing
2 weeks ago
London, Greater London, United Kingdom Youtube Full time £60,000 - £100,000 per yearMinimum qualifications:Bachelor's degree or equivalent practical experience.6 years of experience in marketing working across one or more marketing fields (i.e. product marketing, trade, social brand marketing).Experience in end-to-end campaign management, including creative and media, with a focus on digital and social media.Experience managing...
-
London, United Kingdom YouTube Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience in management consulting, sales operations, or business strategy. **Preferred qualifications**: - Experience in Strategy and Operations roles within a Music company, or experience consulting with a Music company. - Experience in design or launch of...
-
London, United Kingdom YouTube Full time**Minimum qualifications**: - Experience in business leadership, planning and driving operational excellence to execute across cross-functional teams in the technology or media industries. - Experience in partner development and negotiation through business development, commercial rights, or media agreements. - Experience working as a People...
-
London, United Kingdom Google Full timeMinimum qualifications: - Experience in technology, consulting, investment banking, business strategy, product specialist, or product marketing.- Experience in go-to-market/commercialization or bringing products to market and product-market fit. Preferred qualifications: - Experience as a creator and knowledge of YouTube Analytics and Creator Studio. -...