Outpatient Clerk/receptionist

When the role is fulfilled successfully it leads to excellent patient experience & the effective, efficient, safe delivery of care. Due to the nature of the role, working calmly under pressure would be an essential personal quality.

The post holder will manage general enquiries from patients / carers, book new & follow-up appointments as required; a good attention to detail is essential to ensure the accurate recording of patient pathways along with strong organisation skills to ensure patient documentation is available, organised and filed in accordance with guidelines.

The Reception Team provide a professional service that complies with procedural guidelines and quality standards, and is responsible for the following duties:
Entering data onto various systems.

Full reception duties of the outpatient department.

Booking appointments.

Processing patient information.

Outpatient experience is desirable, although full in house training will be provided.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.