Patient Services Advisor

1 week ago

St Neots, United Kingdom Lakeside Healthcare Group Full time

Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance with written protocols.
Reception Receiving patients and consulting with members of the practice team. Answering incoming calls, dealing with patient queries and directing to the most suitable person/department. Relaying information from the GPs to the patients in a timely manner. Be able to cover all reception duties as necessary.
Keeping the reception area, notice boards and waiting areas free from obstructions and clutter. Appointments Process appointment requests from patients for on the day and future appointments by telephone and in person. Deal with visit requests. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Computer Registration of new patients computer data entry and medical records.
Process patients change of address computer data and medical records have knowledge of Practice area. Referring patients to other care providers when required. Other tasks Ensure building security having thorough knowledge of doors/windows/alarm. Duties may be varied from time to time under the direction of the Patient Services Manager/Patient Services Team Leader dependant on current and evolving practice workload and staffing levels.
**Equality and Diversity**: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to, of the individual, is non-judgmental, and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision.

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