Facilities Management Assistant

**Job Title**:Facilities Management Assistant
**Contract Type**:Permanent
**Salary**:£29,843.71 Per Annum
**Working Hours**:35 Hours per week
**Working Pattern**:Monday - Friday
**Location**:Arlington, Camden

**The difference you will make as a Facilities Management Assistant**
The role of Facilities Management Assistant will provide front of house reception support (across variable locations), as well as working with the Contract and Facilities Officer in delivering an effective and efficient facilities and property management service. Taking responsibility for a wide range of duties in relation to reception, administrative tasks, compliance requirements, liaising with internal colleagues and ensuring an efficient and professional Facilities Management service is delivered.

**About you**
- We are looking for someone with:
Experience of working within a busy customer facing Facilities Management environment.
- Knowledge of Health and Safety principles.
- Experience of working with contractors, within Facilities Management.
- Proficient use of Microsoft 365.

**Why Riverside?**
At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

**Role Profile**
- Carry out the full range of administrative duties to support the Contract and Facilities Officer in relation to the management of all contracted services, including specialist contracts.
- Deal with internal and external staff and contractors that require property keys and access.
- Provide clear, supportive and accurate advice to colleagues in relation to Facilities Management procedures, escalating issues and complaints as appropriate to ensure effective resolution.
- Open and process all incoming and redirected post.
- Working on the main reception desk dealing with general needs tenants and any queries that arise.
- Maintain Facilities Management records as required, including health and safety documentation, first aiders, fire marshals etc. to ensure the retention of accurate data, and compliance with associated regulations and Policies.
- Work in an advisory and supporting capacity to enable process improvement with Facilities Management.
- Develop effective relationships with internal and external stakeholders as appropriate, to resolve issues and queries, escalating for line management intervention as required.
- Ensure adherence to internal business processes to effectively support the Facilities Management function.
- Contribute to the continuous improvement of processes and procedures.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements
- Manage the local access control and ID Badge systems in accordance with FM Policy and procedures.

**Person specification**
**Knowledge, Skills and Experience**
**Essential**
**-**Experience of working within a busy customer facing Facilities Management environment.
- Knowledge of Health and Safety principles.
- Experience of working with contractors, within Facilities Management.
- Proficient use of Microsoft 365.
- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
- Results focused with the ability to take ownership of tasks.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Excellent team player who can w