Process & System Administrator

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Company name**:

Mitie Group plc

**Job Title**:

Administration Assistant

**Reporting to (position)**
Project Coordinaton Manager

**Our values and behaviours**

Delivering the exceptional, every day
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business, is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Business and Department Overview**

Overview of our business

**Mitie** is a UK-based facilities management and technical services company (revenue c.£3.4bn). We are one of the UK's 250 largest public companies.

**Mitie /Communities** (revenue £**400m**) is one of the four major business divisions within Mitie, alongside Technical Services, Business Services and Central Government & Defence. At Mitie Communities we serve public sector clients in Healthcare, Education (schools and universities), local authorities and councils and emergency services. We provide our clients with both soft and hard facilities management services. Our contracts include both commercial output-specified contracts and Private Finance Initiative contracts.

**Building Survey Team **sits within Communities and delivers a comprehensive integrated national or international service for the evaluation of fabric and building services assets within various industries and sectors. We provide standardised and/or tailored solutions to meet the client's expectations and ensure satisfactory completion of any brief given. Our primary service offerings are:

- Lifecycle Condition Surveys & Forward Cost Planning [Fabric & M&E]
- Asset Risk Management & Strategic Budget Planning
- Detailed Building Surveys & Defect Diagnosis [Fabric & M&E]
- Asset Management Plans
- Schedules of Condition & Dilapidation
- Asset Validation & Barcoding
- UK Wide & International Experience

**Job objectives and responsibilities**

Core Duties: An Administration professional is required to assist and report to our Project Coordination Manager to help deliver building surveys and other associated projects for the Building Survey Team due to an increasing workstream. Diligence and attention to detail are essential but full training will be given on survey data collection software/system.

Additional Duties: project and training planning assistance to Project Management Team as required.

Primary responsibilities include:

- Assist in general administration duties as requested by Project Coordination Manager or other members of team.
- Assist Project Management of surveying programmes.
- Assist in administration of survey data collection system.
- Creating room schedules (Microsoft xl) and amending drawing references.
- Creation and allocation of surveys using data collection software.
- Working with FM managers/Clients to obtain site details.
- Monitor surveyor programmes.
- Assist the Quality Audit of all survey data.

**Person Specification**
- Diligent with key focus on attention to detail will be the primary driver for this post.
- Ability to work in a team and independently.
- Confident, upbeat and quick learner.
- The ability to work under pressure in a calm, positive way.
- Empathy for colleagues, your clients and service users.
- Proficient in use of Microsoft Word & Excel.
- Comfort with working unsociable/out of hours on occasions.
- The ability t