Senior Service Designer

A significant digitisation programme is underway, in line with the Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver.

We're recruiting for a Senior Service Designer who has a passion for design and a proven track record of success. You will join our exciting and supportive user centred design community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others.

Hear from our team and learn more about what it's like to work in digital services at NHSBSA.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

You will design the end-to-end journey of a service. Your work will enable a user to complete their goal and government deliver a policy intent. Your work will involve the creation of, or change to, transactions, products and content across both digital and offline channels.

As a Senior Service Designer, you will be an experienced designer who works with mínimal support and can influence and mentor others. At this level, you:

- will work with managers and leaders to develop design concepts
- will have responsibility across complex services
- will set direction and embed good practice within teams
- make important decisions based on research and understand how this research impacts others

We're working in a hybrid way, spending time both home and office working. This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

As a Senior Service Designer, you will support the wider design team, which includes (Interaction (UI), User experience (UX), you will have a
working knowledge of practicing user centred design within the government, and will be responsible for managing and supporting a range of activities required in the BSA’s journey to become a multi-sourcing digital business. The ICT teams are modernising and transforming the business
in line with this journey, putting the user at the heart of everything we do and this includes the delivery of business solutions using agile methods in a
continuous delivery environment.

You will be an active member of the digital department based in Stella House, Newcastle with occasional travel to other locations.

**In this role, you are accountable for**:
1. Analyse failure within services and identify root causes for that failure
2. Identify opportunities for cost reduction and improvement within an existing service
3. Understand user needs and identify where separate interactions with government should act as one service that meet that need
4. Arrange these separate interactions into rational user journeys within that service
5. Look for commonalities in activities across services where products could be made
6. Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new
service - both digital and process based
7. Create and rapidly iterate service prototypes
8. Identify ad design new service patterns and standards
9. Understanding of user centred design within agile development
10. Be able to sketch and prototype on paper and in HTML
11. Be able to work quickly in an agile environment
12. Be able to explain ideas in a way that other people understand
13. Welcome the constructive criticism of their work and be able to constructively review the work of others
14. Know how to interpret user research
15. Understand how form and function work together
16. Know how to remove complexity from services
17. Be able to write for user interfaces
18. Explain design decisions and be able to represent a service at a service assessment
19. Assess a service and give constructive feedback
20. Put forward the case for design with