Customer Experience Operator

2 days ago

Bolton, United Kingdom Swift Dental Group Full time

**Customer Experience Operator**

Location - Office based

**Measured by**
- Number of calls per day
- Customer satisfaction
- Customer resolution
- Average wait time
- Average talk time
- Missed call rate
- Retention %
**Objective of Role**

The role is to support the business in achieving and delivering an excellent customer journey and service. You will be responsible for answering and making calls in order to find a resolution to the customers enquiry.

**Role responsibilities**:

- Answer all inbound calls; providing guidance and resolving issues relating to a customers account or a specific case in order to deliver an excellent customer journey
- Deliver an excellent customer journey and service at all times
- Refer “at risk” accounts to the sales & retention team
- Attend and promote Swift Dental Group events as requested
- Support the field team in delivering the global figure by identifying accounts that require support and referring them to the most appropriate field-based team member
- To support the business initiatives that project the business forward which include however are not limited to projects such as conversions
- To drive new initiatives, products and services to customers to increase sales in all accounts when the opportunity arises
- Prepare credits
- Assist with account and statement queries
- Support customers with enquires and questions via various engagement tools (for example live chat)
- Support events and exhibitions as requested by the business
- Act as an ambassador for Swift Dental Group at all times

**Benefits**:

- On-site parking
Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £17,000.00-£20,000.00 per year

**Benefits**:

- Gym membership
- On-site parking
Schedule:

- 8 hour shift
COVID-19 considerations:
We have a full COVID - 19 policy and new procedures and protocols in place.
We are utilising telephone and zoom interviews during Covid-19

Reference ID: AAM2020

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