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Mortgage & Protection Broker

2 weeks ago

Watford, United Kingdom YOPA Full time

**Scout Financial Services**

Mortgage & Protection Broker

Location: (Remote based)

Reporting to: Mortgage Services Sales Manager

Hours: 40 hrs per week, Monday-Sunday, 9am-8pm (weekends 9:00am-5:30 pm)

**The Role**

As a Mortgage and Protection Broker at Scout Financial Services you will be responsible forbuilding greatrelationships with our customers whilst providing advice on our range of regulatedproducts and servicessuch as Life Insurance, Critical Illness Coverand Income Protection.

**Duties and Responsibilities**

In this role you will be responsible for the following:

- Influencing your network and specialist colleagues, to ensure the delivery of consistently high standards of 'seamless’ customer service across all propositions
- Identifying broader opportunities and referring them to the most appropriate network or specialist colleague to ensure the branch achieves its overall goals
- Delighting our clients throughout the process to ensure they come back for a re-mortgage and recommend to all their family and friends
- Provide regular feedback to our product team to help Improve our In-house software

**Skills and Experience**

The role requires you to have proven skills and experience in the following areas:

- Certificate in Mortgage Advice and Practise (CeMAP) or Mortgage Advice Qualification (MAQ) and previous experience in advising customers on mortgage products
- You'll have been a top performer in a leading mortgage broker
- Previous experience in a customer-facing role, with excellent customer service and the ability to build strong relationships with customers, peers and more senior individuals
- A good understanding of the mortgage market, products and services, and be able to demonstrate a keen interest in Mortgages
- Strong communication skills, both written and verbal, and excellent interpersonal skills and the ability to overcome challenges
- This role is deemed as a Certified role under the UK PRA & Financial Conduct Authority - IndividualAccountabilities Regulations and following training, will require the role holder to hold mandatoryregulatory qualifications or the minimum qualificationsto meet internal company benchmarks.

**About Scout**

Finance can feel intimidating, especially when you’re buying a property. Scout are here to fix that. Our team of mortgage brokers and insurance experts will guide you through your financial journey, answer all your questions, and help you choose the rightmortgage for your needs. And there’s just one lifetime service fee.

We’re impartial advisers on a mission to make your mortgage and protection journey simpler, whether you’re a first time buyer or a seasoned investor. And we’re here whenever you need us, including evenings and weekends. In a nutshell? We’ll shoulder thestress so you can concentrate on the excitement.

Good luck